Ratings based on 47 Verified Reviews
5.0 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Let me start by saying very clearly that I really dislike giving a bad review. I also don’t like moaning people who complain about the small things in their stay.
This is a great hotel and building. They are lovely rooms. Clearly considered and classy renovation. Faultless in that respect.
Restaurant was good but very limited choice. If staying more than 1 night I would have struggled to eat there each night. A little remote for other dining options.
Our issue and subsequent rating is with the noise! We had a 1st floor room and there were people staying above us. You could hear every movement and every single noise. As it’s a conversion the creaking is constant.
We didn’t sleep well at all. One of the worst nights sleep in a hotel I have had. Never again. After an 8 hour drive to get there and then another 5 hour drive the next day, it was a bit of a disaster!
Such a pity considering the actual hotel and decor and renovation were fantastic.
Maybe go and have dinner there but don’t book to stay!
Comment from Hotel Management
20 Nov 2024 by Thank you, Hotel Management
First of all, we would like to thank you for taking the time to share your experience at our hotel. We sincerely appreciate your words about the quality of the renovation, the decoration and the care of our facilities. We are glad that you valued the effort we put into creating a unique and welcoming environment.We deeply regret that your rest was not as expected due to noise. Being a historic building from the 15th century, we are aware that certain structural features can be challenging. However, we greatly value comments like yours, as they help us identify areas where we can improve.We are working to minimize the impact of noise and ensure that all our guests enjoy a restful rest. We also take note of your perception of the variety in our restaurant to continue optimizing our gastronomic offer.
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
20 Nov 2024 by Thank you, Hotel Management
Thank you very much for your review, it was a pleasure to welcome you to our hotel.
by A verified traveler
Posted 8 Jul 2024
Modern conversion of an old large barn, with attached restaurant.
Comment from Hotel Management
20 Nov 2024 by Thank you, Hotel Management
Thank you very much for your review, it was a pleasure to welcome you to our Hotel.
by A verified traveler
Posted 24 May 2024 on Hotels
Comment from Hotel Management
20 Nov 2024 by Thank you, Hotel Management
Thank you very much for your review, it was a pleasure to welcome you to our hotel.
by A verified traveler
Lovely boutique hotel in the Basque countryside!
Posted 1 Dec 2023 on HotelsLovely boutique hotel located close to the rural town of Oñati and the Sanctuary of Arantzazu. The hotel is well located both within the Basque countryside but also within walking distance of the town (20 minutes), which affords many bars and restaurants (indeed a disproportionate number for so a small a town - I counted about 20!) I enjoyed the scenery and going on walks in the countryside and there's even the Usako waterfalls a 15-minute walk away. The hotel is well equipped with a restaurant on site. My room was very spacious and extremely comfortable and well equipped.
Comment from Hotel Management
20 Nov 2024 by Thank you, Hotel Management
Thank you very much for your kind words and for taking the time to share your experience at our Hotel. We are very pleased to hear that you enjoyed our location, both for its proximity to Oñati and for the beauty of the surroundings. We are delighted that you were able to explore the countryside, the Usako waterfalls and enjoy the many bars and restaurants in the town centre.We are also pleased to hear that you found your room spacious, comfortable and well-equipped, and that our facilities and restaurant lived up to your expectations.We will be delighted to welcome you again in the future and offer you more pleasant moments in this unique setting of the Basque Country.
by A verified traveler
Great hotel
Posted 6 Sep 2023 on HotelsI enjoy small boutique hotels and this one is a charm. Everyone was friendly, the restaurant is not to be missed. The room was spacious, the towels and bed linen are very soft. The manager was wonderful with a quick check in and helping me figure out how to make the coffee machine work, (coffee is free). I will definitely stay here again.
Comment from Hotel Management
20 Nov 2024 by EtxeAundi Hotel Boutique, Hotel Management
Thank you very much for your kind words. We are glad to know that you enjoyed your stay at our Boutique Hotel and that you found our team so friendly and attentive. We are pleased that you enjoyed our gastronomic offer, the comfort of your room and the small details.It will be a real pleasure to welcome you again and continue to offer you a memorable stay.
by A verified traveler
Posted 16 Jul 2023
We returned to this hotel because it was so good the first time. Lovely surroundings excellent staff and the food is great. Thank
You
Comment from Hotel Management
20 Nov 2024 by EtxeAundi Hotel Boutique, Hotel Management
Thank you very much for choosing us again and for sharing your experience. We are very happy to know that your second stay was as satisfactory as the first. It is an honor to welcome you again and to know that our surroundings, staff and gastronomic offer continue to meet your expectations.It will be a pleasure to continue to welcome you in the future and continue to provide you with the best service. Thank you for your trust!
by A verified traveler
Superb. Would highly recommend
Posted 13 Jul 2023 on HotelsReally friendly staff despite a bit of a language barrier. Clean, airy rooms.
Beautiful location and an easy drive from Bilbao airport.
Good breakfasts - either pay for an all you can eat, or just select a few items.
Very good food in the restaurant.
We left something when we left and they quickly found it and posted it.
Would more than happily return or recommend.
Comment from Hotel Management
20 Nov 2024 by EtxeAundi Hotel Boutique, Hotel Management
Thank you very much for your kind words. We are glad to know that you enjoyed your stay with us and that our staff, despite the language barrier, managed to make you feel comfortable. We are proud that you appreciated the cleanliness and spaciousness of our rooms, as well as our location close to Bilbao airport.We are pleased that both breakfast and lunch in our restaurant were to your liking. We are also delighted that we were able to help you quickly with the item you forgot.It will be a pleasure to welcome you again and we thank you very much for recommending us.
by A verified traveler
Posted 9 Apr 2023
mattress was GOOD !
Comment from Hotel Management
14 Apr 2023 by Xegun, Hotel Management
Thank you so much!
by A verified traveler
What a stunning place!
Posted 8 Aug 2022 on HotelsWhat a lovely place.
Comment from Hotel Management
20 Nov 2024 by EtxeAundi Hotel Boutique, Hotel Management
Thank you very much for your review, it was a pleasure to welcome you to our hotel.
