Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Nice casino resort in the middle of no where.
by A verified traveler
Posted 13 Nov 2024
Easy to access room.
Comment from Hotel Management
18 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Thank you Billie, for such a fantastic review! We are looking forward to welcoming you back again!
by A verified traveler
Posted 11 Nov 2024
The casino was fun, food was great, but the WiFi was totally messed up on a bunch of floors, and the front desk basically told us “sucks to suck” saying we could use it in the lobby. That’s true, but kinda defeats the purpose of “free WiFi”
Comment from Hotel Management
11 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Dear Brita,Thank you for sharing your experience with us. I’m glad to hear you enjoyed the casino and dining options, but I apologize for the frustrating issues you encountered with the WiFi and the response from our team.We strive to ensure all guests can access reliable WiFi throughout the property, so I regret that this was not the case during your stay. I understand that being told to use the lobby WiFi was not a helpful solution, and I apologize for any inconvenience this caused. Please know that we are addressing both the technical issues and our communication around them to provide a better experience moving forward.Thank you again for your valuable feedback. We hope to have the opportunity to provide a seamless experience for you on your next visit.
by A verified traveler
Posted 11 Nov 2024
They have done really nice job remodeling.
Comment from Hotel Management
11 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Dear Connie,Thank you so much for the great review! Please let us know how we can turn your next visit us into a "5 Star" experience!
by A verified traveler
Posted 10 Nov 2024
This hotel has been completely renovated. I wanted to be close to the casino, and it is attached. My room was beautiful.
Comment from Hotel Management
11 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Dear Patricia,Thank you so much for the awesome review! So glad you enjoyed our renovation and we can't wait to welcome you back!
by A verified traveler
Posted 10 Nov 2024
Good stay
Comment from Hotel Management
11 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Dear Nicholas,Thank you for the amazing review! So happy you had a good stay and we look forward to seeing you again in the near future
by A verified traveler
Posted 8 Nov 2024
They need to have more stuff for kids to do besides the pool
Comment from Hotel Management
11 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Dear Vanessa,Thank you so much for the wonderful review! Also, thank you for sharing your thoughts on family activities. We always aim to provide a well-rounded experience for all ages, and feedback like yours is very helpful as we look into expanding our range of kid-friendly options. We look forward to welcoming you back soon!
by A verified traveler
Posted 3 Nov 2024
Rooms were nice. Pool and hot tub large.
Comment from Hotel Management
4 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Dear Christine,Thank you so much for such a great review! We are so glad you enjoyed your room and the amenities and can't wait to welcome you back!
by A verified traveler
Posted 3 Nov 2024
We like it there
Comment from Hotel Management
4 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Dear Christine,Thanks so much for the awesome review!. We hope to see you again in the near future!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Vicki, Grand Casino Mille Lacs, Hotel Management
Dear Jani,Thank you for the amazing review! We look forward to welcoming you back again!
