Ratings based on 113 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tacoma
Posted 30 Oct 2023
The hotel staff and people were spectacular! Breakfast was traditional Japanese style food, which may or may not suit westerners. Hotel is a bit dated and it shows. Our room was clean upon arrival; however, we encountered bugs and mosquitoes inside our 3rd floor room. This didn’t particularly bother us, but it may have an impact on other guests. There’s also not a lot to do, activity wise around this hotel. I would highly recommend renting a car (prior to arriving at Keisui) or else you may suffer from boredom during the day. If you didn’t rent a car, take advantage of their daily shuttle service at 10am, which takes you to Shinano-Omachi Station. From there, you can either tour the cute city or rent an e-bike and go sightseeing.
by A verified traveler
Posted 4 Apr 2023
It was a pleasant stay
by A verified traveler
Posted 10 Oct 2021
Beautiful hotel, and the staff was very friendly. My husband and I enjoyed our time there.
by A verified traveler
Posted 1 Jan 2020 on Hotels
good good good...................
by A verified traveler
Posted 11 Nov 2019
Picked this hotel over the others for the outdoor onsen. But found out it is not available to guest only when in the onsen there..... Should have announced it on the description and let customers decided on whether chosing it or not.
by A verified traveler
Posted 26 Oct 2019 on Orbitz
by A verified traveler
Posted 2 Jun 2019 on Hotels
The hotel is really great with excellent service. The room is big and comfortable and the dinner is tasty.
by A verified traveler
Posted 31 May 2019
We stayed here to do the Alpine route . Big tour group hotel. For individual travellers , email to request for hotel pickup at Omachi Onsenkyo bus stop. We booked a room with private bathtub on 5th floor . It’s hot water bath, not hotspring water. Has aircon . Front desk staffs speaks very little English , all very courteous and helpful . Room amenities basic . Onsen on ground floor has 2 indoor and 1 outdoor pool, water temp quite good but do aviod peak time with arrival of big tour groups. Kaiseki dinner in private dining room but the quality was disappointing for this price range compared to other ryokans in same category. buffet style breakfast. Hotel transport to Omachi Onsenkyo bus stop , where we bought tickets to Ogizawa by Alpico highland bus.
by A verified traveler
Posted 27 Apr 2019
Very great Japanese hospitality. They took us up to our room. Very clean and nice hotel
by A verified traveler
Posted 24 Nov 2018 on Hotels
