Ratings based on 104 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richmond
Posted 12 Nov 2024
Excellent
Comment from Hotel Management
13 Nov 2024 by Del, Hotel Management
Thank you for staying at Wild Orchid Beach Resort and sharing a good review.Our aim is to always provide our guests with the satisfaction they look forward to having. We are thrilled to have reached your expectations and to know that you’ve enjoyed your stay with us.We’re looking forward to seeing you again and providing you with another amazing experience!
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Bea, Hotel Management
Thank you for taking time to share a positive review.We are overjoyed that you were satisfied with your stay. We strive to go above and beyond to ensure that all of our guests have a great experience. All of us at Wild Orchid Beach Resort appreciate your feedback. We’re looking forward to welcoming you again to our resort.
by A verified traveler from Granite Falls
Posted 5 May 2024
Comment from Hotel Management
5 Nov 2024 by Tin, Hotel Management
Thank you for staying at Wild Orchid Beach Resort and sharing a review.We are most grateful for receiving a satisfactory review from you despite not fully reaching your expectations. Rest assured that we will enhance our service based on your input. We hope that you will return and see how we have improved.We look forward to show you the latest hotel features upon your next visit.
by A verified traveler
Posted 3 Feb 2024
1 star
Comment from Hotel Management
13 Mar 2024 by WOBR , Hotel Management
Thank you for taking the time to provide us with feedback.We would like to express our sincere apologies that you had a negative experience in our hotel. We are working consistently to improve our services and facilities. Rest assured that we will enhance our service based on your input. I hope you will return and see how we have improved.We look forward to seeing you again at our hotel.
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
1 Apr 2024 by Tin, Hotel Management
Thank you for taking time to share a positive review.We are overjoyed that you were satisfied with your stay. We strive to go above and beyond to ensure that all of our guests have a great experience. All of us at Wild Orchid Beach Resort appreciate your feedback. We’re looking forward to welcoming you again to our resort.
by A verified traveler
Posted 21 Dec 2023 on Hotels
AIRCON WAS TERRIBLE. NEVER WILL GO BACK THERE.
Comment from Hotel Management
13 Mar 2024 by Wild Orchid Beach Resort Subic., Hotel Management
Thank you for taking the time to provide us with your feedback.We would like to express our sincere apologies that you had a negative experience in our hotel. We are working consistently to improve our services and facilities. Rest assured that we will enhance our service based on your input. We hope that you will return and see how we have improved.We’re looking forward to seeing you again at our hotel.
by A verified traveler
Posted 24 Sep 2023
Over all stay was ok. Shower door fell off the rails and leaking water from shower. Hotel rooms are showing there age. Nice pool. Food is ok but limited options. Did not like having to wait for approval from cleaning staff upon check out. This could be handle different. Won’t stay again as there are other options in the area
Comment from Hotel Management
13 Mar 2024 by Wild Orchid Beach Resort Subic., Hotel Management
Thank you for staying and sharing your experience with us.We are delighted to know that you’ve enjoyed our amenities. Rest assured that we will also improve in other areas based on your feedback.We’re looking forward to seeing you again at our hotel.
by A verified traveler
Posted 10 Sep 2023 on Hotels
Comment from Hotel Management
1 Apr 2024 by Tin, Hotel Management
Thank you for taking time to share a positive review.We are overjoyed that you were satisfied with your stay. We strive to go above and beyond to ensure that all of our guests have a great experience. All of us at Wild Orchid Beach Resort appreciate your feedback. We’re looking forward to welcoming you again to our resort.
by A verified traveler
Posted 5 Aug 2023
Comment from Hotel Management
1 Apr 2024 by Tin, Hotel Management
We’re so sorry that your experience did not match your expectations.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We hope that you will return and see how we have improved.We’re looking forward to seeing you again at our hotel.
by A verified traveler
Posted 29 May 2023
Property conditions are very poor with no upkeep. Wiring, a/c, and pool plumbing are Gerry rigged to work. Serious decline over the years since it reopened 15-18 years ago. Elevator door takes 2-3 tries to close. Linen was very old. Extras blankets and towels cost a surcharge! Many pool tiles are broken and in disrepair. Food was poor and overcharged.
Comment from Hotel Management
15 Mar 2024 by Wild Orchid Beach Resort Subic., Hotel Management
We’re so sorry that your experience did not match your expectations.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We hope that you will return and see how we have improved.We’re looking forward to seeing you again at our hotel.
