Ratings based on 20 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Feb 2020
by A verified traveler
Posted 22 Sep 2019 on Hotels
This Place Was Dirty , Staff were nice , And Gloria the person in Charge I must say couldn't do enough for us , We had our Wedding Reception there , But I Wouldn't Recommend it to Anybody . What the Hotel shows on the internet is not what it looks like , and we are both Sick when we came Home .
Comment from Hotel Management
23 Sep 2019 by GBP, Hotel Management
Dear Mr. Greg,
Greetings from Terrace Hotel-Subic Bay!
I wish to thank you and your wife for staying with us while you were in the Philippines-Subic bay.
I am very sorry to hear that your experience with us was not as good as you expected. Your concern, regarding cleanliness will be well address to the Management and rest assured that it will be discussed for immediate action.
Regarding you wedding, I personally made sure all you concerns and request where attended. I even spoke to you the night before you left for Australia.
But again, thank you very much for your comments.
In behalf of the Terrace Hotel, I am extending our most sincere apologies for the inconveniences you have experienced during your stay in the hotel.
Much more, we deeply regret not satisfying your expectations.
We hope that you and your wife feel better soon.
Very truly yours,
Gloria Best-Pusing
by A verified traveler
Posted 20 Jul 2019 on Hotels
by A verified traveler
Posted 27 Jun 2019
by A verified traveler
Posted 2 Jun 2019
by A verified traveler
Posted 19 May 2019 on Hotels
the room is nice but the breakfast is not good
by A verified traveler
Posted 16 May 2019
They have really good food. The problem was the service. They have two restaurants. One on the roof and one on the bottom floor. The staff cooks for both. Unfortunately the service, with exception of one person, was not there, and I mean that literally. Three different times we had to go up to the roof top restaurant because there was a function at the ground floor restaurant and when we arrived the rooftop, there was no one there. We had to use their own phone to call and ask for someone to come up. At both restaurants they would serve us and disappear, again, that is literally. Except for the one person I mentioned, they would never come back to our table to ask if we needed anything. If we needed anything or wanted to pay our bill, we had to go searching for someone. Also, when we arrived, the room and many areas smelled musty.
by A verified traveler
Posted 13 May 2019
Disappointed to be asked at check in for 1000 pesos to enable me to get an early check in despite me requesting it when I booked through Expedia and no mention of any charge. After being asked for the money, I asked if the room was actually available and was told it would not be available for another 2 hours anyway. I refused to pay.
Breakfast very disappointing. Egg chef provided a very poor and greasy omelette. Coffee from machine was like tar. No fresh juices, only machine.
by A verified traveler from Calamba,Laguna
Posted 5 May 2019
I like the roofdeck swimming pool nice view
The staff are very accommodating especially the restaurant staff.
Though the rooms and hotel building needs renovation.
by A verified traveler
VERY NICE PLACE TO STAY
Posted 11 Apr 2019 on HotelsVery good location nice clean room staff very helpful
