Ratings based on 297 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Clean and convenient but the TV didn’t work and the staff needed to bring us a new one.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Donna,We regret to hear about the inconvenience you experienced with the TV during your stay. We appreciate your feedback and will address this with our team to ensure a smoother experience for our future guests.
by A verified traveler
Posted 28 Oct 2024
A/c clanging, highly scented hallways, moved rooms and second room smelled of smoke.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello JODI, Thank you for sharing your feedback with us. We appreciate your comments and will address them with our team for improvement. Our goal is to ensure all guests have a comfortable stay. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 27 Oct 2024
A good value. Would stay here again.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Kenneth,We are delighted to hear that you found value in your stay with us and are happy to know that you would consider staying with us again in the future. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests.
by A verified traveler
Posted 23 Jul 2024
My room smelled like a sewer leak. The solution from the front desk, a half used bottle of air-freshener. I doubt I’ll ever go back to Olney but if I do, I’ll be booking at the Best Western. It’s only 0.3mi down the road, and is worlds better than the Super8.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Andrew, We are sorry to hear about your experience at our hotel and appreciate your feedback. We always strive to ensure all guest concerns are addressed promptly and appropriately. We will share your comments with our team for further improvement. We hope you give us another chance in the future.
by A verified traveler
Posted 22 Jul 2024
Room was dirty, sheets and pillows had stains on them
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jason, We appreciate your feedback and apologize for any inconvenience caused during your stay. Please rest assured that we have shared your comments with our housekeeping team for their review and attention. Our guests' comfort and satisfaction are our top priorities, and we strive to address all concerns promptly. Your experience falls short of our high standards, and we will take the necessary steps to prevent such instances in the future.
by A verified traveler
Posted 7 Jul 2024
didn't like it at all. reserved a room for 1 king size bed standard and got a 2 bed queen when I arrived. entered in and found out that the bathroom door won't close all the way, bathtub leaks and it stinks. what's worse is once i settled in, the TV doesn't work. I paid for all amenities that come with it and find out this? asked why, and they said that the painters broke it and won't be fixed until Monday. this was Saturday. asked about a discount since they didn't tell me they don't have TV service right now and was told to aak the owner who wouldn't be here until late Sunday. I'm leaving early tomorrow, before he arrives. rather go to the one that has bed bugs than stay here again!!! or better yet, sleep in my car!!!
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Lonnie, We apologize for the inconveniences you experienced during your stay. Our team strives to accommodate room requests but cannot guarantee bed types. We aim to address maintenance issues promptly, and we regret any disruption this caused. Please feel free to reach out to management directly for further assistance.
by A verified traveler
Posted 5 Jul 2024
They need a little help with breakfast.
It wasn't the best and wasn't really edible.
We stayed during construction
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Dianna, We appreciate your feedback regarding breakfast and apologize for any inconvenience caused during our construction period. Your comments will be shared with the relevant departments for further review. Please feel free to reach out to our management team directly to discuss your experience in more detail.
by A verified traveler
Posted 4 Jul 2024
Property under construction. Entire owner family sitting outside at entrance talking loudly. No staff in the morning
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jim, We appreciate your feedback and regret any inconvenience caused. We strive to create a peaceful atmosphere despite ongoing improvements. Guest satisfaction is our priority and we assure you that your concerns will be addressed appropriately. Please reach out to management for further assistance.
by A verified traveler
Posted 23 Jun 2024
Smelled like a cigar lounge and paint fumes. Air didn’t work in room. Refrigerator broken and leaking on floor.
by A verified traveler
Posted 22 Jun 2024 on Hotels
