Ratings based on 303 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Remodeling but still many things inoperable. No ice machines, laundry out of order, no vending machines, door missing handle and lock etc.
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Thomas,We appreciate your feedback and apologize for any inconvenience you experienced. We are in the process of making improvements to enhance our guests' experience. For any future visits, we recommend reaching out to our management to address any concerns and ensure a more enjoyable stay.
by A verified traveler
Posted 31 Dec 2024
We've stayed at this property dozens of times over the years. It had deteriorated so much a few years ago we quit staying here. They recently changed ownership and we stayed there twice in the last 3 weeks. They are remodeling and it is improving, especially the smell. With that said, they still have quite a bit to do. Our room had two bedrooms and the door between the two was missing the door handle, would not shut or latch and made a loud popping noise when opened. The ice machine and washer/dryer were out three weeks ago and were still inoperable when we checked out this morning. For slightly more, there is a brand new hotel in town that is way nicer. If you're on a budget, there are a couple of mom and pop motels that are much cheaper yet still clean and decent. Last minor issue was that check out is 11 am yet we went out for breakfast and returned at 10 to pack up only to find our key cards had been deactivated, otherwise staff and service was good.
by A verified traveler
Posted 29 Dec 2024
The toilet in my room wouldn’t flush and ran all night. I had my three kids with me and had been driving all day. We left about 330 am so I didn’t say anything as we were only using the room for sleeping.
Comment from Hotel Management
30 Dec 2024 by Manager, Hotel Management
Hello Sami, We're sorry to hear about the issue you experienced during your stay. Your feedback is important to us, and we encourage guests to reach out during their stay so we can address any concerns promptly. We value your time with us and hope to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 19 Dec 2024
The windows were so dirty you couldn't see out. The 1st room we were given had 2 TV 's, one on the wall and one laying on the dresser. Neither worked. Ice machine had a note "out of order, see manager for ice" He said his bag of ice was empty.
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Roger,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and has been shared with the relevant departments for review. Our team is constantly working to ensure all facilities are in top condition for our guests' comfort. We appreciate you bringing these matters to our attention to help us improve our services and facilities.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Philip, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 30 Nov 2024
It was clean and friendly staff. The only thing that was disappointing was the continental breakfast. Coffee excellent
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Kathy,We appreciate your positive feedback on our cleanliness and friendly staff. We have taken note of your comments regarding the breakfast and will share them with our team for further improvement. Our quality coffee is something we take pride in. Thank you for bringing your experience to our attention.
by A verified traveler
Posted 14 Nov 2024
Clean and convenient but the TV didn’t work and the staff needed to bring us a new one.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Donna,We regret to hear about the inconvenience you experienced with the TV during your stay. We appreciate your feedback and will address this with our team to ensure a smoother experience for our future guests.
by A verified traveler
Posted 28 Oct 2024
A/c clanging, highly scented hallways, moved rooms and second room smelled of smoke.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello JODI, Thank you for sharing your feedback with us. We appreciate your comments and will address them with our team for improvement. Our goal is to ensure all guests have a comfortable stay. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 27 Oct 2024
A good value. Would stay here again.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Kenneth,We are delighted to hear that you found value in your stay with us and are happy to know that you would consider staying with us again in the future. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests.
by A verified traveler
Posted 23 Jul 2024
My room smelled like a sewer leak. The solution from the front desk, a half used bottle of air-freshener. I doubt I’ll ever go back to Olney but if I do, I’ll be booking at the Best Western. It’s only 0.3mi down the road, and is worlds better than the Super8.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Andrew, We are sorry to hear about your experience at our hotel and appreciate your feedback. We always strive to ensure all guest concerns are addressed promptly and appropriately. We will share your comments with our team for further improvement. We hope you give us another chance in the future.
