Ratings based on 53 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
5.0 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
The food was terrible and we got poisoned we also got sick for several days my wife and my son and me did not like the food at all breakfast was lousy dinner was lousy in the end we were scared to eat so we do not want to be poisoned again.
Comment from Hotel Management
20 Aug 2024 by Mohamed Ashraf , Hotel Management
Dear Mr. Mohamed Nasser, Thank you for sharing your feedback regarding your recent stay with us. I truly regret to hear about your experience with the food, and I sincerely apologize for the discomfort you, your wife, and your son experienced during your visit. Please know that we take any concerns about food quality and guest well-being very seriously. While we have conducted a thorough investigation and are confident that food poisoning did not occur, I understand how distressing it is to feel unwell while on vacation. Our primary goal is always to ensure the safety and satisfaction of our guests.I appreciate your feedback about the food quality at breakfast and dinner, and I will pass this information along to our culinary team to make necessary improvements. Your experience does not reflect our usual standards, and we are committed to addressing these issues.If you would like to discuss this matter further or if there’s anything we can do to regain your trust in our service, please feel free to reach out. Thank you once again for your feedback, and I hope to have the opportunity to welcome you back in the future under better circumstances.Warm regards,Mohamed AshrafGeneral Manager Jumeirah Olhahali Island
by A verified traveler from Elmhurst
Posted 21 May 2024
Hands down one of the best properties to be at in the Maldives. What an incredible experience of service and the room is an absolute dream. Truly, it’s worth all the value from the dining options to the attention to detail.
Comment from Hotel Management
24 May 2024 by Mohamed Ashraf, Hotel Management
Dear Valued Guest,Thank you so much for the kind words. It is truly heartening to hear that your stay exceeded your expectations and left such a lasting impression.We take immense pride in providing unparalleled service and ensuring that every aspect of your experience with us is nothing short of exceptional. It is delightful to know that you found our rooms to be a dream and that our attention to detail resonated with you.Your appreciation for our dining options means a lot to us, as we strive to offer a diverse array of culinary delights that cater to every palate.We are sincerely grateful for your feedback and for choosing to stay with us. Should your travels bring you back to the Maldives, we would be honored to welcome you once again for another unforgettable experience.Kindest regards, Mohamed AshrafGeneral Manager
by A verified traveler from Dubai
Posted 11 Apr 2024
Great service and wonderful resort
Comment from Hotel Management
12 Apr 2024 by Mohamed Ashraf, General Manager , Hotel Management
Dear ghassan,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience during your recent stay at our resort and that you found our service to be great.Your kind words mean a lot to us and serve as a source of motivation for our team to continue providing exceptional service to all our guests. It was our pleasure to have you with us, and we are delighted that you enjoyed your time at our resort.If you ever decide to visit us again in the future, please don't hesitate to reach out. We would love to welcome you back for another fantastic stay.Kindest regards,Mohamed AshrafGeneral Manager
by A verified traveler
Posted 5 Nov 2023 on Hotels
Everything was great. Thank you so much, especially for our butler Hussain!
by A verified traveler
Posted 27 Apr 2023
Overall experience and resort was phenomenal!
Comment from Hotel Management
28 Apr 2023 by Mohamed Ashraf - General Manager , Hotel Management
Dear Donisha,We always aim that our guests leave from here with amazing stories and we are extremely happy that we have achieved that during your stay. Your 5-star review has been shared with them and we are grateful for that. We all look forward to your next visit in the near future.Kindest regards, Mohamed AshrafGeneral Manager
by A verified traveler
Posted 21 Mar 2023
very welcoming staff
Comment from Hotel Management
3 Apr 2023 by Mohamed Ashraf - General Manager , Hotel Management
Dear Alan,Thank for your wonderful review which I happily share with the team who were all pleased their service was appreciated.I look forward to welcoming you back to yet another great holiday with us.Kindest regards,Mohamed AshrafGeneral Manager
by A verified traveler from Vancouver
Posted 25 Feb 2023
Good location, nice water, well managed property and qualified employees.
Comment from Hotel Management
12 Mar 2023 by Mohamed Ashraf - General Manager , Hotel Management
Dear Valued Guest,Thank for your wonderful review and I am happy to read how much you enjoyed your holiday with us. Lovely to hear your feedback which I happily share with the team who will for sure be pleased to know that their service was appreciated.I look forward to welcoming you back to yet another great holiday with us.Kindest regards, Mohamed Ashraf General Manager
by A verified traveler
Posted 27 Oct 2022
This was the best resort that I have ever stayed at. Best possible service that you can expect. Staff was awesome. I recommend this to everyone.
Saaji was great :)
Comment from Hotel Management
2 Nov 2022 by Mohamed Ashraf - General Manager , Hotel Management
Dear Alen, Thank you very much for this wonderful review and so glad to read that you enjoyed your stay especially the warm hospitality and genuine service from our team on the island. Saaji, was pleased to have taken care of you during your stay and he was delighted to be appreciated. Thank you once again for choosing us as your travel destination and we hope to welcome you back in the near future.Kindest regards,Mohamed Ashraf General Manager
by A verified traveler from Denver
Posted 6 Oct 2022
This was the best vacation of our lives starting with the spectacular spacious villa that captured the ocean at every view, then the service... OUTSTANDING! Thariq who was our butler was there for everything we needed whether it was having nice suprises set up for us to celebrate my husband's birthday as well as our wedding anniversary as well and the dinners, the breakfast, all the set ups were fabulous, and excellent food!
He showed true kindness giving us the space when needed for our rest and relaxation and being there to set up other things like our private dinner on the beach. Every person on this island has such a kind soul and it was an honor speaking to many individually. This is a dream experience we have wanted to do for so long and we are so blessed to have experienced this at Jumeirah Maldives. If you are reading this as a potential new traveler, don't hesitate...book with Jumeirah Maldives as it will be the best experience of your life as well!
Comment from Hotel Management
13 Oct 2022 by Mohamed Ashraf - General Manager , Hotel Management
Dear Angela,There is nothing that warms our heart more than a guest who truly appreciates our effort. Thank you very much for your wonderful feedback.We are always committed to provide the best experience for our guests and we are happy that we have exceeded your expectations. Once again, thank you for your feedback and it would be our pleasure welcoming you back.Kindest regards,Mohamed AshrafGeneral Manager
by A verified traveler from Hollis
Posted 23 Jul 2022
Everything about this property was amazing. The staff is very friendly and helpful.
Comment from Hotel Management
28 Aug 2022 by Mohamed Ashraf - General Manager , Hotel Management
Dear Mr. Mohamed, It was lovely to receive your feedback. We are extremely lucky to have created these wonderful memories during your stay and for appreciating our team's full-hearted service in delivering everlasting experiences. All the best to you and we hope to see you back again soon.Kindest regards,Mohamed AshrafGeneral Manager
