Ratings based on 880 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Very clean and has great staff!
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Hope, We sincerely appreciate you taking the time to share your experience. Your review is truly uplifting as we are committed to offering top-notch accommodations and service. Your kind words reaffirm that our hard work is paying off. We are honored by your acknowledgment and look forward to welcoming you back as your preferred hotel. Best, Lisa Garner, GM
by A verified traveler
Posted 31 Dec 2024
The overall experience was satisfying however the housekeepers should adjust the time to knock on the door in the morning.
Comment from Hotel Management
1 Jan 2025 by GM, Hotel Management
Dear Augustine, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Lisa Garner, GM
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 28 Dec 2024
Very clean. Nice friendly staff.
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Dear Janell, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Lisa Garner, GM
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Dear Mark, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Lisa Garner, GM
by A verified traveler
Posted 17 Dec 2024
Staff goes above and beyond at this upscale hotel. I found that the lack of trash receptacles to be bothersome. Would have been nice to have the heater in the pool fixed in a timely manner. Hotel was otherwise enjoyable
Comment from Hotel Management
17 Dec 2024 by GM, Hotel Management
Dear William, Thank you for staying with us. The staff works hard to try and provide every guest with an exceptional experience and your sincere feedback, including areas for improvement, helps us to achieve that goal. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Lisa Garner, GM
by A verified traveler
Posted 14 Dec 2024
We just stayed a night prior to surgery at a local hospital. The shower was stuck on one setting which was “painful” or “sandblaster” mode which was awful. I feel like paying this amount for a room the shower would have all 5 options available on the nozzle
Comment from Hotel Management
15 Dec 2024 by GM, Hotel Management
Dear Michelle, Thank you for your time in reviewing our hotel. I’m sorry our shower was not to your liking. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We appreciate you staying with us and hope to see you again. Sincerely, Lisa Garner, GM
by A verified traveler
Posted 8 Dec 2024
Pleasant stay in a standard Marriott
Comment from Hotel Management
9 Dec 2024 by GM, Hotel Management
Dear JOHN V, We are thrilled to hear we provided you with a pleasant stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our Marriott and for taking the time to share your experience. We look forward to your return. Best, Lisa Garner, GM
by A verified traveler
Posted 7 Dec 2024
Was a little disappointed with the fact that the pool heater has not been fixed or replaced for a week or more. The recent renovations are exquisite. Unfortunately I felt that some of the areas were a tad stuffy. Overall was extremely pleased with my stay.
Comment from Hotel Management
8 Dec 2024 by GM, Hotel Management
Dear William, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return trip for a flawless experience next time. Best, Lisa Garner, GM
by A verified traveler
Posted 3 Dec 2024
Wonderful for a work trip. Thank you so much!
Comment from Hotel Management
4 Dec 2024 by GM, Hotel Management
Dear Monica, The pleasure of hosting you on your business travels was all ours. We appreciate your patronage and kind words about your experience here. We are ready and waiting to welcome you back anytime you return to Columbus. Best, Lisa Garner, GM
