Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Loved the stay!
Comment from Hotel Management
19 Nov 2024 by Christina Armstrong Front Desk Manager, Hotel Management
Brittany,Thank you for your 5 out of 5 review. This means a lot to our team and we will continue to do our best and deliver great service.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Christina Armstrong Front Desk Manager, Hotel Management
David,Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day.
by A verified traveler
Posted 3 Nov 2024
Great service!
Comment from Hotel Management
12 Nov 2024 by Christina Armstrong Front Desk Manager, Hotel Management
Lily,Thank you for your fantastic review! Your feedback means a lot to our team.
by A verified traveler
Posted 30 Oct 2024
Increíble
Comment from Hotel Management
31 Oct 2024 by Christina Armstrong Front Desk Manager, Hotel Management
Angelica,Thank you for your 5 out of 5 review. This means a lot to our team and we will continue to do our best and deliver great service.
by A verified traveler
Posted 26 Oct 2024
Located close to airport
Comment from Hotel Management
31 Oct 2024 by Christina Armstrong Front Desk Manager, Hotel Management
David,Thank you for taking a moment to let us know about your great stay! We look forward to your next visit!
by A verified traveler
Posted 25 Oct 2024
I like
Comment from Hotel Management
31 Oct 2024 by Christina Armstrong Front Desk Manager, Hotel Management
Milena,Your feedback means a lot to our team and we hope to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
We loved it!! Excellent, clean, great breakfast
Comment from Hotel Management
24 Oct 2024 by Christina Armstrong Front Desk Manager, Hotel Management
Isamar,Thank you so much for your kind words about our breakfast. We are delighted to hear that you enjoyed your experience with us. We welcome you back soon!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Christina Armstrong Front Desk Manager, Hotel Management
Jeuti,Thank you for taking the time to share your feedback with us. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day.
by A verified traveler
Posted 11 Oct 2024
When we got there at 3pm there were no rooms ready. I gave the front desk my number to call me once the room was ready. By 6pm I never got a call, so I showed up and finally got a room. Once in the room we had 2 queen beds when we had paid for a King size, my husband is 6"2 so you can imagine how the queen bed was not good. It was late and we were very tired, so we dealt with the situation. When I went to take a shower, I found 2 dirty towels in the tib, that made me feel a bit sick to think they did not clean the room correctly.
Needless to say, we were very disappointed.
AMR
Comment from Hotel Management
14 Oct 2024 by Christina Armstrong Front Desk Manager, Hotel Management
Ana,I want to extend our sincerest apologies for the wait you experienced for your room and any concerns regarding cleanliness. We strive to provide a comfortable and welcoming environment for all our guests, and I’m sorry we fell short during your stay.Please rest assured that we are addressing these issues to ensure a better experience in the future. Your feedback is invaluable to us.Again we are very sorry and hope you have a nice day.
by A verified traveler
Posted 7 Oct 2024
The front door has to be open manually which isn’t ideal for older patrons. Some staff members are a little rude. Towels we were given from maid service were dirty. Usually our stays at HIE in other states are great I’m hoping this was an oops for Tampa location.
Comment from Hotel Management
9 Oct 2024 by Christina Armstrong-Front Desk Manager, Hotel Management
Johna,Thank you for taking the time to share your feedback with us. We are very sorry for the bad experience you had with the door and housekeeping. We’ll take your suggestion into account for future improvements. We hope to have the opportunity to welcome you back in the future. Have a great day.
