Ratings based on 271 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 29 Aug 2024
Just the bathroom smelled like cat urine that was my only complaint and still did after a housekeeping visit
by A verified traveler
Posted 16 Aug 2024
Used this hotel two years ago also and since then the quality unfortunately went down. Additional fees are not explained ahead of time. For example parking is paid, and you have to notify the receptionist at check-in, or you’ll be fined. Reaching out to hotel staff for help did absolutely nothing. The hotel is right in the Old Tallinn, and that’s the main reason I chose to stay here the first time, but I also received excellent service. The second time proved that without excellent service, I can find another hotel maybe not as close, but that would appreciate my business.
Comment from Hotel Management
26 Aug 2024 by Henri Kilk / Hotel General Manager, Hotel Management
Dear Guest,Thank you for your recent stay at the Rixwell Viru Square Hotel and your comments!We would like to assure you that we constantly strive to achieve only the highest levels of quality, service and hospitality and we truly regret that we fell short of our goals. With sincere apologies, Henri KilkHotel General Manager
by A verified traveler
Posted 24 Jul 2024
I enjoyed my stay. The staff were friendly.
by A verified traveler
Posted 17 Jul 2024
Location is good for exploring the Tallinn old town. More attention is needed in relation to room cleaning.
The breakfast is good.
Comment from Hotel Management
26 Aug 2024 by Henri Kilk / Hotel General Manager, Hotel Management
Dear Guest,Thank you for choosing Rixwell Viru Square Hotel for your stay!We would like to thank you for all the positive comments about our breakfast and that you found our location suited to your needs.Looking forward to welcome you again in Rixwell Viru Square Hotel.With kind regards, Henri KilkHotel General Manager
by A verified traveler
Posted 14 Jul 2024
The city center - a great stay in the vicinity of dining, shopping, and old town places. The room I received was rather small, but okay for a night or two. The bed was comfortable and clean. The rug and the floor covers looked dated and ready to be replaced. The staff was courteous and helpful.
Comment from Hotel Management
26 Aug 2024 by Henri Kilk / Hotel General Manager, Hotel Management
Dear Guest,We would like to thank you for choosing Rixwell Viru Square Hotel for your stay!Thank you for sharing your experience with us.We will do our best to improve the overall state of the hotel in the near future.With kind regards, Henri KilkHotel General Manager
by A verified traveler
Posted 1 Jul 2024
I had a bit of an issue during check in, but staff helped me to fix it. Very nice central location, budget hotel at a good price
Comment from Hotel Management
26 Aug 2024 by Henri Kilk / Hotel General Manager, Hotel Management
Dear Guest,We would like to thank you for choosing Rixwell Viru Square Hotel and your review!We are glad that you enjoyed the hotel and our services. We appreciate you sharing your comments.Thank you once again for your feedback. Looking forward to welcome you in Rixwell Viru Square Hotel!With kind regards, Henri KilkHotel General Manager
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Posted 23 Jun 2024
Excellent location in the old city. Perfect for exploring. 3 quick notes first if you are not used to bright sun between 4am - 12pm to blinds will not keep the room dark - easily rectified by use of an eye mask, second only one small elevator - be ready to wait or be happy to take the stairs some times, third you’ll have to walk a bit for food that isn’t in the tourist area - again only a problem if you choose it to be
by A verified traveler
Posted 23 Jun 2024 on Hotels
