Ratings based on 50 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
We stayed at the hotel for 4 nights .
The location could not be better ! The old town with food and shopping were but a minute or so away. It is though located on a very busy road that has the tram running along it so it was very loud.
The accommodation was a bit rougher around the edges than expected with some extra cleaning probably needed in some places but not bad for the price.
Comment from Hotel Management
16 May 2024 by Mei, Hotel Management
Dear Melissa, Thank you very much for your Review.Our hotel is in the city center and like anywhere in the world, the center is noisier than the suburbs, but this is the best Location in city for Stay and explore the city. Usually our guests didn’t complain about the noise, but you can use ear plugs, if the noise bothers you.We are doing the best which we can As Well As our housekeeping. if you see something dirty, you can call housekeeping to clean it. You asked for clean towels at 4 PM even they were changed that morning and we immediately left new ones in your bathroom.The hotel does a complete maintenance every year and there should not be anything that seems dirty, worn out or old.Best Regards
by A verified traveler
B&B, NOT a hotel, great location
Posted 9 Apr 2019 on HotelsGood stay, the woman at the desk was overly helpful with Bosnian and tourist related things. Generally speaking, the room was clean, modern AC unit and radiators. Some notes though: first, this is NOT a hotel, it's a bed and breakfast with only 4 rooms, and getting in after hours was a total pain in the ass. Second, it reeks of cigarettes all over (not in my room though), which a hotel likely wouldn't as much. Location was absolutely perfect.
by A verified traveler
Posted 23 Sep 2018
by A verified traveler
Great service and comfort in touristy area of Sara
Posted 28 May 2018 on HotelsMy wife and I have spent the past 3 weeks touring Bosnia and Croatia and, without question, Hotel Divan offered the best hospitality. When an innocent booking mistake left our room up in the air, they upgraded us to a larger apartment suite for free, helped us haul our luggage up the hill leading to it, made us breakfast after the designated time when we were too exhausted to make it to breakfast during the normal hours, and made some fabulous recommendations for our tour of Sarajevo. Wonderful, friendly people.
by Ashley
Best hotel in Eastern Europe
Posted 25 Oct 2017 on HotelsHotel divan is in the perfect location for anyone who doesn’t want to take a taxi. Upon arrival, I asked if they had a room with a view available for upgrade. She showed me pictures of their apartment on the hill (not attached to the hotel) and I jumped on it! It’s 100 meters away, so super close for coming down for breakfast in the morning.
The younger woman helped me get situated, plan out my few days in the city, explained where to go so I could get a bus ticket to Mostar or Dubrovnik, then walked me up to the apartment. There, a slightly older woman met me and showed me where everything was - washer, hanging rack, wine glasses, tv remotes (one in bedroom and one in living room). Then she opened the doors to the balcony and I almost hugged her! So gorgeous, huge panoramic of the entire city and valley. I had already planned my instagram picture haha :)
The breakfast has several types of bread, cereal, boiled eggs, yogurt, cheese, meat, tomatoes, cucumber, olives and she even asked me if I wanted fried eggs or an omelette. She came out with eggs in a hole and I loved it! Such a nice touch. She continuously checked in on me and helped me feel safe as a solo female traveler. They will also let you keep your bags there after check out. I almost felt badly leaving because they were so nice!
Recommended
for Everyoneby A verified traveler from France
Awesome and charming place in heart of Old Town
Posted 5 Dec 2016
Pros: The staff were amazing. Very friendly and helpfull, they made our trip very warm and welcoming. Highly recommend staying here. It was like staying..
Location: Hotel is on great location, in the heart of Old Town.
Beautiful hotel and beautiful rooms. Service was spectacular and breakfast was good. Located on a happening square, in the heart of Old Town, with lots of cafes. Wonderful wonderful wonderful. :)
We are so glad that we chose to stay at this hotel.
Recommended
for Everyoneby A verified traveler from USA
“Excellent service, wonderful room and a great l
Posted 22 Nov 2016
Pros: The architecture and decor was great. It felt special, historical and updated—mixing modern furniture with the antique.
Location: Perfect Location! Center of old town! Amazing
Beautiful hotel with incredible views of the part of old town, it was amazing! The room was one of the nicest we've ever stayed in and very spacious. As stated by other reviewers we found the staff to be excellent, incredibly helpful and also always welcomed us by name when we passed through the 'lobby'. This is an outstanding hotel. Many thanks to Malika and Dada for all suggestions. Overall a fantastic experience and so glad we chose to stay at the Hotel Divan.
Recommended
for Everyoneby A verified traveler from Usa
Wonderful small heritage hotel/ Center of Old Town
Posted 19 Nov 2016
Location: Center of Old town, 2 minutes from Bascarsija
I cannot think of a much better experience to have with a hotel. From the moment we stepped foot in the front door we had incredible service from the front desk. We often referred back to them if we had questions about the city.
Staff were extremely friendly!
The room was fantastic. Large - big windows - quiet (we did not face the main/busy street).
Our friends stay at Apartmant of Hotel Divan, 200 meters from us, The 4th floor with terrace with amaaaziiing view, it was definitely utilized during our stay. Every morning we had a very good breakfast (except the one morning we left too early - they had breakfast in a bag waiting for us, though, as we had discussed it in advance).
It was hard to leave after one (okay - two) glasses of wine! It was a great place to meet other travelers as well.
We were shocked to be staying at such a nice place for so little money.
by Russ from Cheltenham
Could be good - but some issues...
Posted 14 Sep 2015 on HotelsGood location - but some shortfalls. The hotel does not take payment by any other means than cash - which means they cannot take a credit/debit card to guarantee payment. They therefore insist on holding the passports of guests behind reception - something that I was not happy to do. (I've had one lost/stolen like this before and it was a nightmare). Also, the price charged was more that quoted by Hotels.com. Finally, the safe in my room was just loose in the bottom of the closet and not secured to anything. Totally useless! Good location, ok hotel. Just a shame about these issues.
by Joy from US
convenient ,modern & close to old town
Posted 27 Oct 2014 on HotelsVery convenient location right near old town and many restaurants. Hotel staff were friendly, welcoming, and had maps and recommendations available. They also let us leave our luggage downstairs til the afternoon. Parking was a bit inconvenient and we had to carry our luggage down but it was only 7 euros a day. Our room was comfortable and roomy. Bathroom was on the small side .
