Ratings based on 1,387 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
1st choice when in old town
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Best Western Hacienda, Hotel Management
We thank you for your stay, thank you for your feedback. Best Western Hacienda.
by A verified traveler
Posted 23 Nov 2024
Great area to walk and explore. Staff was awesome, nice room. Will definitely stay again.
Comment from Hotel Management
24 Nov 2024 by Best Western Hacienda, Hotel Management
thank you for your feedback. We appreciate your visit. We hope to see you soon. Warm regards, Best Western Hacienda
by A verified traveler from Liberty Hill
Posted 22 Nov 2024
Staff very friendly and welcoming. Great location and beautifully set up
Comment from Hotel Management
24 Nov 2024 by Best Western Hacienda, Hotel Management
We are grateful for your kind review. we hope to have the privilege to serve you again. Best Western Hacienda.
by A verified traveler
Posted 22 Nov 2024
It’s really clean and nice
Comment from Hotel Management
24 Nov 2024 by Best Western Hacienda, Hotel Management
Thank you for your review. We hope to see you again.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Best Western Hacienda, Hotel Management
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and would appreciate the opportunity to learn more about the specific aspects of your stay that led to your rating. We are constantly working to improve our services and facilities, and your insights are invaluable in helping us achieve that. We hope to earn a 5/5 review if you decide to stay with us in the future.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Best Western Hacienda, Hotel Management
Thank you for your feedback we hope that we have the privilege to serve you again and a earn 5/5 on your next stay.
by A verified traveler
Posted 21 Nov 2024
The furniture was old and scratched up. The room smelled like old. The beds were very comfortable. I wouldn’t eat at the restaurant. I got sick fm the food.
Comment from Hotel Management
24 Nov 2024 by Best Western Hacienda, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found the beds comfortable, and we truly appreciate your kind words. We are sincerely sorry to hear that the furniture and room condition did not meet your expectations, and that you experienced an issue with the smell and food at our restaurant. This is certainly not the experience we want to provide, and we apologize for any discomfort you faced during your stay. we hope to have the privilege to serve you in the future and earn a 5/5 review. Please rest assured that your comments regarding the furniture, room, and restaurant will be addressed with our team. We are committed to maintaining a high standard of comfort and cleanliness, and we will take immediate steps to investigate and improve in these areas.
by A verified traveler
Posted 17 Nov 2024
Would definitely stay here more often
Will do so in the future!
Comment from Hotel Management
17 Nov 2024 by Management, Hotel Management
Thank you so much for your stay. we hope to see you again thank you for your feed back it is always appreciated.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Management, Hotel Management
thank you so much for your feedback we appreciate your stay, we hope to have the privilege to be your host again.
