Ratings based on 129 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Amazing property! The room had a wonderful breakfast nook with a view of the Goldenes Dachl. We loved staying here.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Amazing location and helpful staff. There was a heat wave so lack of air conditioning wasn’t great, but my understanding is that this is usually not an issue under normal weather conditions.
Comment from Hotel Management
24 Aug 2024 by Kaiser Max Team, Hotel Management
Dear valued guest, thank you very much for this amazing review. It was our pleasure to welcome you as our guests and provide an enjoyable stay for you. We hope to see you again.
by A verified traveler
Cute apt. Horrible check-in experience
Posted 11 Aug 2024 on HotelsWe had a very painful check-in process. This is a small apartment building, not a typical hotel. We arrived on a Sunday and there was no staff, despite arriving during the advertised check-in hours. Hotels.com was no help. Finally we received a text from staff requiring more money in order for him to come check us in, despite having paid in full through Hotels.com.
Once we finally got in the apt, the rest of the stay was smooth. The apt is in a great location and is in good condition. It was very warm with no AC, but it’s common not to have AC.
Comment from Hotel Management
11 Aug 2024 by Kaiser Max Team, Hotel Management
Hello, thank you for your review. The check-in was only complicated because you did not arrive as booked with 4 but with 5 people. We were there within 10 minutes and put everything to bed. Warm regards
by A verified traveler
Posted 10 Jul 2024
Construction going on. No AC in the property so had to open the windows to bugs and construction. Water from the bathroom spills over to the living room if towels are not kept sufficiently. Extra towels.are $2 Euro each.
Comment from Hotel Management
23 Jul 2024 by Kaiser Max Team , Hotel Management
Thank you for your review. Unfortunately we don't offer AC, I don't understand why you are complaining about that, we don't offer that. You can get fresh towels every 2 days for free. Best wishes
by A verified traveler from broken hill
Posted 3 Jan 2024
Perfect location, a little noisy but didnt affect us as much as we thought. Good space, fell in love with the window view.
Only negative was pillows not great, and becareful as water can leak out of bathroom. Everything else great
Comment from Hotel Management
20 Feb 2024 by Kaiser Max Team , Hotel Management
How glad we are to receive such kind words from you, thank you soo much. We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck!
by A verified traveler
Posted 16 Dec 2023
Very friendly staff. Amazing location and great spacious room
Comment from Hotel Management
3 Jan 2024 by Kaiser Max Team , Hotel Management
Dear valued guest, thank you very much for your outstanding review. We are pleased that you had a pleasant stay with us here in Innsbruck
by A verified traveler
Posted 8 Mar 2023 on Hotels
Comment from Hotel Management
14 Mar 2023 by Kaiser Max Team , Hotel Management
Vielen Dank für die super Bewertung
by A verified traveler
Posted 26 Dec 2022
We spent a lot of money to stay here so my expectations were pretty high. Wi-Fi signal was non existent in most of the place, which is tough when you travel internationally and get no cell service. I scanned the network and there were 41 devices on the Wi-Fi, I just don’t think the owner has kept up with the infrastructure needs to serve a whole building.
No flexibility on late checkout… usually people will at least offer a few minutes or a solid explanation why we need to be out promptly at 10. Again, traveling internationally this is something to consider as 10am is early.
There were little kids slamming around the floor above nearly all hours of the day and night, so it was hard to sleep for the few hours we were there.
Comment from Hotel Management
27 Dec 2022 by Kaiser Max Team , Hotel Management
Dear Guest. Thanks for your detailed review about the Wifi. We basically have good internet or Wifi. It's true that we have several devices in the wifi but no other guest has a problem with his wifi. Most book us because of the beautiful location, the large rooms or because they simply want to go on vacation in the center. Nevertheless, thank you for your visit
by A verified traveler
Posted 23 Dec 2022 on Hotels
Comment from Hotel Management
23 Dec 2022 by Kaiser Max Team, Hotel Management
How glad we are to receive such kind words from you, thank you soo much! We always try our best. We definitely hope to see you again in the near future, meanwhile all the best from Innsbruck!
by A verified traveler
Posted 21 Oct 2022
Was a pleasant experience. The room location was amazing. Top floor of building next to ancient clock tower looking out on popular square. You enter the Apartment via a restaurant. Great location. Only snag was they charged me with an unexpected cleaning charge of $35 upon check-in. I would stay there again.
Comment from Hotel Management
21 Oct 2022 by Team Kaiser Max, Hotel Management
Dear valued guest, thank you very much for your outstanding review. We are pleased that you had a pleasant stay with us here in Innsbruck
