Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great central location and seemingly very newly renovated inside.
Comment from Hotel Management
22 Nov 2024 by Hilton Antwerp Old Town, Hotel Management
Dear,Many thanks for your positive review!We hope to welcome you another time.Kind regards,
by A verified traveler
Posted 15 Nov 2024
Lovely location, first class staff, property is letting itself go! Carpet in lounge area- almost threadbare. Our "superior" room. Shower mixer - never the same temperature twice. If it was thermostatic you would not know. Shower head, half blocked, water only came out of the middle holes. Lighting, and absolute disgrace. In the bathroom, fine . In the bedroom, I had to get the torch from my car to see anything. There is atmosphere and just being plain silly! Room was spacious but badly let down by housekeeping maintenance.
Comment from Hotel Management
18 Nov 2024 by Hilton Antwerp Old Town, Hotel Management
Dear Geoffrey,We would like to thank you for taking the time to share your feedback in regard to your stay with us.We are sorry to hear that the temperature of the shower was not consistent. We will share your feedback with our engineering team who will have a look.I am sorry to hear there was not enough light in the room, perhaps there was a light broken, as there should be more than sufficient light in the room.Once again our apologies and we will follow up accordingly!Kind regards,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hilton Antwerp Old Town, Hotel Management
Dear,Many thanks for your review!Kind regards,
by A verified traveler
Posted 2 Nov 2024
It’s a Hilton - clean and functional with a decent breakfast. Easy to get into the old town
Comment from Hotel Management
7 Nov 2024 by Hilton Antwerp Old Town, Hotel Management
Dear Julian,Many thanks for your positive review!Looking forward welcoming you another time.Kind regards,
by A verified traveler from Philadelphia
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Hilton Antwerp Old Town, Hotel Management
Dear,Many thanks for your positive score!Hope to welcome you another time.Kind regards,
by A verified traveler
Posted 27 Oct 2024
We fell in love with Antwerp and the Hilton immediately. We even cancelled our plans to move on to Amsterdam and extended our sat at the Hilton.
Comment from Hotel Management
28 Oct 2024 by Hilton Antwerp Old Town, Hotel Management
Dear Kent,We would like to thank you for your positive score!We would be honoured to welcome you back another time.Kind regards,
by A verified traveler
Posted 25 Oct 2024
We had a great time at the Hilton! What a pleasant experience... beautiful building, friendly staff, speedy checkin/out, location is beyond exceptional, everything about our stay was positive and the whole family loved it there!
This hotel is the perfect example of a well kept property, it might be an old building but it exudes comfort and elegance. It doesn't feel old at all...it feels classic, well done!
Comment from Hotel Management
28 Oct 2024 by Hilton Antwerp Old Town, Hotel Management
Dear Alejandro,On behalf of the entire team we would like to thank you for your kind words.It was a true pleasure welcoming you and your family!We hope to see you again soon.Kind regards,
by A verified traveler
Posted 15 Oct 2024
Wonderful location
Public areas are well-appointed
Rooms need serious updating/upgrading
Comment from Hotel Management
18 Oct 2024 by Hilton Antwerp Old Town, Hotel Management
Dear,Many thanks for sharing your feedback with us.Our Executive Team is currently setting up renovation plans in order to offer a newer product to our guests in the future.Kind regards,
by A verified traveler
Posted 14 Oct 2024
The hotel is in a convenient location to restaurants, market and transportation.
Comment from Hotel Management
18 Oct 2024 by Hilton Antwerp Old Town, Hotel Management
Dear,Many thanks for your positive review!Would love to welcome you another time.Kind regards,
by A verified traveler
Posted 5 Oct 2024
Beautiful area in old town
Lovely hotel
Comment from Hotel Management
8 Oct 2024 by Hilton Antwerp Old Town, Hotel Management
Dear Linda,Many thanks for your positive score!Looking forward welcoming you another time.Kind regards,
