Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Marisela, Thank you so much for your fantastic review! We're delighted to hear you had an enjoyable stay, and look forward to your next visit with us. Kind Regards, Farrukh, Assistant Night Manager
by A verified traveler from San Antonio
Posted 26 Nov 2024
Overall the facility even under renovations looks good. Plenty places to eat around the hotel. But the carpet needs cleaning.
Comment from Hotel Management
27 Nov 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Ruth, Thank you very much for your amazing review! We're very happy to hear you enjoyed your stay. We can't wait to welcome you back soon! Kind Regards, Farrukh, Assistant Night Manager
by A verified traveler
Posted 26 Nov 2024
Despite emailing the hotel several times about moving my stay back a week nobody responded.... so the room was wasted.
by A verified traveler
Posted 25 Nov 2024
Lovely hotel with friendly and accomodating staff. Room was spacious and quiet and hotel is conveniently situated within central Edinburgh so you can walk to most attractions.
Comment from Hotel Management
26 Nov 2024 by Liam Night Manager, Hotel Management
Dear Gordon,Thank you for your wonderful review! We're thrilled you enjoyed our friendly staff, spacious and quiet room, and central location. We hope to welcome you back soon.Kind Regards,Liam Night Manager
by A verified traveler
Posted 25 Nov 2024
Very convenient to the Edinburgh Castle and most attractions, important for those who have never been to Edinburgh, it’s very hilly with lots of steps, this place is on a route that’s very accessible and relatively flat and you won’t smoke yourself carrying luggage.
Comment from Hotel Management
26 Nov 2024 by Liam Night Manager, Hotel Management
Dear Bevin,Thank you for your kind review! We're thrilled you found our location convenient and accessible, especially in Edinburgh's famously hilly terrain. We hope to welcome you back for another easy and enjoyable stay!Kind Regards,Liam Night Manager
by A verified traveler from Christchurch
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Simon, Thank you so much for your fantastic review! We're delighted to hear you had an enjoyable stay, and look forward to your next visit with us. Kind Regards, Farrukh, Assistant Night Manager
by A verified traveler
Posted 20 Nov 2024
The staff was wonderful, the confusion in reaching/ returning to room due to construction very frustrating also, it would've been great to be oriented to how the power works, ex..the entire power grid to the room was turned off everyday after cleaning. Room would be fridged upon return.. Americans do not function in this manner. Power is aways present, no steps needed.
Comment from Hotel Management
21 Nov 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Deborah, Thank you for taking the time to share your thoughts! We're glad our staff provided wonderful service. We sincerely apologize for the inconvenience caused by the construction and the power issues. We hope to provide you with a smoother experience on your next visit! Kind Regards, Farrukh, Assistant Night Manager
by A verified traveler from san dimas
Posted 16 Nov 2024
Not good
Comment from Hotel Management
16 Nov 2024 by Liam Night Manager, Hotel Management
Dear Jose,We’re sorry to hear your experience wasn’t up to par. Your feedback is valuable, and we’ll use it to improve. Please contact us directly so we can make it right.Kind Regards,Liam Night Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Liam Night Manager, Hotel Management
Dear Sophie,Thank you for the perfect rating! We're thrilled you had a great stay and look forward to welcoming you back soon!Kind Regards,LiamNight Manager
by A verified traveler
Posted 7 Nov 2024
Great location
Comment from Hotel Management
8 Nov 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Sarah, Thank you so much for your fantastic review! We're delighted to hear you had an enjoyable stay, and look forward to your next visit with us. Kind Regards, Farrukh, Assistant Night Manager
