Ratings based on 977 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Christchurch
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Simon, Thank you so much for your fantastic review! We're delighted to hear you had an enjoyable stay, and look forward to your next visit with us. Kind Regards, Farrukh, Assistant Night Manager
by A verified traveler
Posted 20 Nov 2024
The staff was wonderful, the confusion in reaching/ returning to room due to construction very frustrating also, it would've been great to be oriented to how the power works, ex..the entire power grid to the room was turned off everyday after cleaning. Room would be fridged upon return.. Americans do not function in this manner. Power is aways present, no steps needed.
Comment from Hotel Management
21 Nov 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Deborah, Thank you for taking the time to share your thoughts! We're glad our staff provided wonderful service. We sincerely apologize for the inconvenience caused by the construction and the power issues. We hope to provide you with a smoother experience on your next visit! Kind Regards, Farrukh, Assistant Night Manager
by A verified traveler from san dimas
Posted 16 Nov 2024
Not good
Comment from Hotel Management
16 Nov 2024 by Liam Night Manager, Hotel Management
Dear Jose,We’re sorry to hear your experience wasn’t up to par. Your feedback is valuable, and we’ll use it to improve. Please contact us directly so we can make it right.Kind Regards,Liam Night Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Liam Night Manager, Hotel Management
Dear Sophie,Thank you for the perfect rating! We're thrilled you had a great stay and look forward to welcoming you back soon!Kind Regards,LiamNight Manager
by A verified traveler
Posted 7 Nov 2024
Great location
Comment from Hotel Management
8 Nov 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Sarah, Thank you so much for your fantastic review! We're delighted to hear you had an enjoyable stay, and look forward to your next visit with us. Kind Regards, Farrukh, Assistant Night Manager
by A verified traveler
Posted 3 Nov 2024
The staff were lovely and helpful and it was a great location in the centre of Edinburgh. There was some work being done on the building (outside the establishment's control) but it couldn't be heard from our room. Would recommend and happily stay here again!
Comment from Hotel Management
3 Nov 2024 by Liam Night Manager, Hotel Management
Dear Sarah,Thank you so much for your kind review! We’re delighted to hear you enjoyed our central Edinburgh location and found our staff welcoming and helpful. We appreciate your understanding about the external work and are glad it didn’t affect your stay. We’d love to welcome you back anytime.Kind Regards,Liam Night Manager
by A verified traveler
Posted 27 Oct 2024
Excellence
Comment from Hotel Management
27 Oct 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear David, thank you so much for your fantastic review! We're delighted to hear you had an enjoyable stay, and look forward to your next visit with us. Kind Regards, Farrukh, Assistant Night Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Liam Night Manager, Hotel Management
Dear Lorraine,Thank you for staying with us and for your feedback. We're sorry to hear your experience wasn’t up to expectations. We’re always working to improve, and hope you’ll give us another chance to make your next stay much better.Kind Regards,Liam Night Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Liam Night Manager, Hotel Management
Dear Anil,Thank you so much for your 5-star rating! We're thrilled you had a great experience with us and hope to welcome you back soon!Kind Regards,Liam Night Manager
by A verified traveler
Posted 19 Oct 2024
Stairs in the room corridors, difficult to manage with suitcases (consider building ramps instead, as I've experienced in other hotels). Room/bathroom was roomy & nice but noise from adjoining room was unreasonable and mattress was very hard.
Comment from Hotel Management
20 Oct 2024 by Farrukh, Assistant Night Manager, Hotel Management
Dear Melissa, thank you for your review. We're sorry to hear about the inconvenience caused by the stairs and noise from adjoining rooms. Your feedback about the mattress is valuable, and we'll look into improving our room comfort. We're glad you liked the room and bathroom space. Our goal is to ensure every guest has a pleasant and relaxing stay, and your feedback is crucial in helping us achieve this. We look forward to welcoming you again and offering an even better experience next time. Kind Regards, Farrukh, Assistant Night Manager
