Ratings based on 471 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
On November 27, 2024, I had a terrible experience at the Best City Hotel. The hotel offers a paid laundry service that is supposed to operate until 10 PM. I placed all my clothes in the washing machine and arrived exactly at 10 PM to collect them. However, the laundry room was already closed, and the staff had left.
I called the reception desk using the number provided, but the receptionist was unavailable. I believe he left before 10 PM because I arrived on time, even a few minutes earlier. I will check the security camera tomorrow to confirm that I arrived at exactly 10 PM.
I need to leave at 8 AM, but the receptionist told me he would only be available at 9 AM. This is completely unacceptable. I will be filing a formal complaint and demanding compensation for the inconvenience. As a lawyer, I know my rights and will ensure that this issue is addressed properly.
This situation has been unnecessarily stressful, and I am extremely dissatisfied with the service.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 7 Nov 2024
The employees were always very very kind and helpful.
The images make the entire place look much nicer and cleaner than it was in reality. It had more of a hostel atmosphere
by A verified traveler
Posted 6 Nov 2024
It’s a good clean place even has towels a strong shower and otherwise why not stay here
by A verified traveler
Posted 1 Nov 2024
A small, typical, modern hotel room at a fair price. Nothing fancy, but a good place to stay. Enjoyed the free espresso.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 27 Oct 2024
Overall nice property close to Old town.The only thing I didn’t like was that we booked 2 beds and one of the bed wasn’t ready to sleep but the staff resolved quickly
by A verified traveler
Posted 25 Oct 2024
Very nice room, clean and comfortable. Enjoyed a lot my experience there.
by A verified traveler
Posted 24 Oct 2024
Great location, rooms and front desk ok.
by A verified traveler
Posted 11 Oct 2024
Value for the money. Clean. Comfortable. Had a restful sleep. Will stay here again and will recommend to families and friends.
No front desk after 10pm. Couldn’t reach anybody by phone for assistance to turn on the A/C. We just open the window.
