Ratings based on 149 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodford Green
Posted 2 Nov 2024
Staff are helpful and polite, the reception and dining area are nice. The rooms however are average, 4 star done on a budget and a little tired looking, some maintenance needed. But we had a good stay and the rooms are very clean.
Comment from Hotel Management
14 Nov 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Donna,Thank you for taking the time to share your views of your stay at our hotel.It is a pleasure to know you had an enjoyable experience. Our team appreciate your kind words as we work hard to deliver an exceptional guest experience and your positive feedback acts as motivation for our team members to continue providing excellent service.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment regarding your room and will be considering it.We hope to welcome you back on your next trip to Braga.Kindest regards,
by A verified traveler
Posted 15 Oct 2024
Great staff. Wonderful breakfast.
Comment from Hotel Management
5 Nov 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Robert,Thank you for your kind feedback.It’s great to know that the time you spent was perfect. We appreciate your kind comments about our breakfast and our team who work hard to ensure that we deliver the best service and always meet your expectations.We would love to welcome you back on many more occasions.Best wishes,
by A verified traveler
Posted 20 Sep 2024
Beautiful hotel, great location for walking and friendly helpful staff!
Comment from Hotel Management
5 Nov 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Melanie,It is a pleasure to know that you appreciated our location and unique style. Your kind mention of our team's service is much appreciated. We are glad we could provide you with the perfect stay.We look forward to the pleasure of welcoming you back.Many thanks again,
by A verified traveler
Posted 16 Sep 2024
Very friendly and extremely helpful staff.
Comment from Hotel Management
5 Nov 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Thomas,Thank you for such a kind review.Our dedicated team members are always ready to go that extra mile to make your stay a memorable one, and we appreciate your mention of their efforts.We would love to have you return on another occasion.Kind regards,
by A verified traveler from Plano
Posted 4 Sep 2024
The Staff were very friendly and helpful, great location- my only issue was that the room had steep stairs and small made it awkward- I wish that was stayed in the room description
Comment from Hotel Management
5 Nov 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Said,Thank you for taking the time to share your feedback. We are delighted you enjoyed our location and we appreciate your kind words about our team; the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly uphold our performance.Your satisfaction is everything to us, therefore, we are sorry that you were not fully satisfied with your room, this is in part due to the obvious restriction of our historical building that still retains some of the original features. Nevertheless, we would be very happy to reserve you on our rooms with no stairs on your next visit.We hope to welcome you back on your next trip to Braga,Kindest regards,
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Lieber Martin,Vielen Dank für Ihre sehr positive Bewertung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Freundliche Grüße und alles Gute,
by A verified traveler
Posted 23 Aug 2024
Nice little hotel with super friendly staff. The only negative was the extremely hard mattress on the bed! We like it firm but this was rock hard and would have been very uncomfortable for a stay longer than our one night.
Comment from Hotel Management
11 Sep 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Mark,Thank you for giving us your feedback.We are pleased that you found our staff to your liking, which reflects our commitment to providing an inviting and comfortable environment for our guests.Your comfort is among our top priorities, and so we regret that the bed was not quite to your liking. We understand that this is due to personal preferences, however, if informed our team will do their best to find a comfortable solution.We hope to have the pleasure of welcoming you back on a future visit.Best wishes,
by A verified traveler from Surprise
Posted 21 Aug 2024
The hotel ambience is lovely, and the staff was incredibly friendly and helpful.
Comment from Hotel Management
11 Sep 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Sharon,Thank you for taking the time to provide us with your feedback.We are delighted that you found our hotel to your liking, alongside the helpfulness of our team which is a testament to our commitment to excellent customer service.We hope you will give us the opportunity to welcome you back to Braga.Kind regards,
by A verified traveler
Great location and wonderful staff!
Posted 22 Jul 2024 on HotelsGreat location of hotel. We had a two story didn't suite, which was great for our boys to sleep up stairs with their own bathroom. Wasn’t huge but perfect for what we needed as we didn't hang out much in the room. Hotel staff was amazing and friendly! We contacted the hotel through Hotels.com app to request one of the two parking spots the hotel has so make sure to do that ahead of time as they put cones out for you for the spot. Otherwise another family we traveled with forgot to contact them for the other spot got lucky and got parking on the street. The parking on street is free from 7 pm until 9 am. Location has good restaurants and shops nearby to enjoy!
Comment from Hotel Management
26 Aug 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Emma,Thank you for your kind feedback. It’s great to know that the time you spent was perfect and we appreciate your kind comments about our location and our team who work hard to ensure that we deliver the best service and always meet your expectations.We would love to welcome you back on many more occasionsBest wishes,
by A verified traveler from moorestown
Posted 21 Jul 2024
This was an excellent property. The staff, in particular Leo and Beatrice, were amazing. Very friendly and caring. Location is stellar and parking spots were really convenient. Hotel is VERY clean and quiet. We stayed for over a week and have no regrets at all. Would go back without hesitation.
Comment from Hotel Management
26 Aug 2024 by Leonel Lourenço | Hotel Manager, Hotel Management
Dear Robert,Thank you for reviewing your experience with us.Our hotel aims to provide an enjoyable experience and we are delighted that we were able to exceed your expectations.We hope to welcome you back soon.Kind regards,
