Ratings based on 774 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Comment from Hotel Management
17 Jan 2025 by Rowland C, Hotel Management
Thank you for your recent stay here at Hyatt Centric Old Town Alexandria. Please visit us again on your next trip to the area.
by A verified traveler
Posted 13 Jan 2025
Snow not well cleared off sidewalks near hotel - Alexandria problem really not hotel.
Room (2 full size beds) was small. But clean and modern.
Comment from Hotel Management
13 Jan 2025 by Angela - Assistant FOM, Hotel Management
Thank you for the feedback. Have a great week!
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Angela - Assistant FOM, Hotel Management
Thank you for your feedback. Have a great week!
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
9 Jan 2025 by Rowland C, Hotel Management
Good Day,Thanks for your staying with us during your stay. Can you please let me know what we could have done to make your stay better?
by A verified traveler from Studio City
Posted 4 Jan 2025
Street parking is easy this time of year (January). Pay the meter 3 hours at a time and free overnight.
Comment from Hotel Management
5 Jan 2025 by Rowland C, Hotel Management
Thank you for your recent stay here at Hyatt Centric Old Town Alexandria. Please visit us again on your next trip to the area.
by A verified traveler
Posted 2 Jan 2025
The gentleman at the front desk upon my arrival my very nice and welcoming! However, I was given a room facing a wall and next to the exercise room. The tv wouldn’t work said no signal so I’m just sitting listening to someone run on the treadmill in the room next to me! That was annoying! Hotel doesn’t seem to be too busy why give me a room in between the exercise room and all the way at the end next to the stairwell? Also the seal at the bottom of the door is coming off so I see everyone’s feet as they approach the better rooms across the hall.
Will not be staying here again, a little concerning why this room in a big hotel that’s not full. Also took 45 for someone to answer the front desk phone which I was calling from my cellphone as well as the room phone and no one would answer to let them know the tv is not working. I guess I should be lucky the tv now works after someone came to figure it out!
Comment from Hotel Management
2 Jan 2025 by Rowland C, Hotel Management
Thank you for your recent stay here at Hyatt Centric Old Town. I talked to you this morning upon your check out. Please make sure to follow up with our conversation.
by A verified traveler
Posted 24 Dec 2024
Great hotel with a beautiful lobby and clean, updated rooms. Very quiet area of King Street. Trolley and Dash bus pick up right in front of hotel. Great happy hour drinks and food. Staff was courteous. Would stay here again.
Comment from Hotel Management
24 Dec 2024 by Rowland C, Hotel Management
Thank you for your recent stay here at Hyatt Centric Old Town Alexandria. Please visit us again on your next visit to the area. Have an amazing and safe holiday.
by A verified traveler from Studio City
Posted 19 Dec 2024
Parking was easier than I expected. Free in street parking 9pm to 8am worked for me. I put money in the meter at 8 am until checkout. Total cost $7.00
Comment from Hotel Management
23 Dec 2024 by Rowland C, Hotel Management
Thank you for your recent visit here at Hyatt Centric Old Town Alexandria. Please visit us again on your next trip to the area.
by A verified traveler
Posted 15 Dec 2024
The customer service here is top notch. The desk staff were friendly and helpful. The Indian food in the restaurant is outstanding! Two blocks to the train. Will stay here again.
Comment from Hotel Management
16 Dec 2024 by Rowland C, Hotel Management
Good Day, Thank you for the great feedback. Please visit us again on your next trip to Old Town Alexandria Virginia. Happy Holidays.
by A verified traveler from Lake Elsinore
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Rowland C, Hotel Management
Thank you for the great score. Did you anybody stand out during your stay, or can you tell me briefly about your time with us.
