Ratings based on 1,101 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Our stay surpassed expectations. The lobby was cozy and inviting, yet spacious enough for many groups to hang out. We had a two queen room, it was larger than expected. The indoor pool was warmed which was nice but needed maybe one degree more.
I liked the easy access to the bakery and restaurant, whic/exit to two different streets.
Comment from Hotel Management
25 Nov 2024 by Cynthia Demers, Hotel Management
Dear Monsieur Bowman,Thank you for taking the time to share your experience at Hôtel Manoir Victoria! We are delighted to hear that your stay not only met but exceeded your expectations.It’s wonderful to know that you found our lobby cozy and inviting, and that you appreciated the size of your two-queen room. We’re also pleased that you enjoyed the convenience of our easy access to the bakery and restaurant, as well as our location with exits to two different streets—it’s details like these that we hope make our guests’ stays memorable.Your feedback about the indoor pool temperature is valuable, and we will share it with our team as we always strive to improve every aspect of our guest experience.We hope to have the pleasure of welcoming you back on your next visit to Québec City. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,Cynthia DemersReservations Manager
by A verified traveler
Posted 17 Nov 2024
This charming hotel is ideally located in old Quebec City. My room was comfortable and the hotel offers great amenities, like the pool. We enjoyed several delicious meals at the restaurant, Chez Boulay.
Comment from Hotel Management
17 Nov 2024 by Cynthia Demers, Hotel Management
Dear Mrs. Walkins,Thank you so much for your wonderful review! We're so glad to hear that you had an enjoyable stay with us and that you appreciated our location, your room, and the amenities, especially the pool. We're also happy you had a chance to enjoy the delicious meals at our restaurant, Chez Boulay.We'd love to welcome you back on your next visit to Quebec and make your experience even more memorable!Looking forward to seeing you again,Cynthia DemersReservations Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Cynthia Demers, Hotel Management
Merci d'avoir pris le temps de nous laisser une évaluation. Vos commentaires sont grandement appréciés et nous aident à améliorer nos services. Nous espérons vous accueillir à nouveau bientôt pour un séjour agréable !Cordialement, Cynthia DemersDirectrice des réservations****Thank you for taking the time to leave us a review. Your feedback is greatly appreciated and helps us improve our services. We hope to welcome you back soon for another enjoyable stay!Best regards,Cynthia DemersReservations Manager
by A verified traveler
Posted 15 Nov 2024
Great location, large rooms and friendly staff!
Comment from Hotel Management
17 Nov 2024 by Cynthia Demers, Hotel Management
Dear Madame Wood,Thank you for your kind review!We are delighted to hear that you enjoyed our great location, spacious rooms, and the friendliness of our staff. Your satisfaction is our top priority, and it’s wonderful to know that your experience met your expectations.We hope to have the pleasure of welcoming you back to Hôtel Manoir Victoria for another memorable stay in the future!Warm regards,Cynthia DemersReservations Manager
by A verified traveler from Miami
Posted 14 Nov 2024
très bien situé et tout le personnel est très bon !
Comment from Hotel Management
14 Nov 2024 by Cynthia Demers, Hotel Management
Bonjour Monsieur Camara,Nous vous remercions sincèrement pour votre évaluation 5 étoiles. Nous sommes ravis que vous ayez apprécié l'emplacement de notre établissement ainsi que la qualité de notre personnel. Votre satisfaction est notre priorité, et c'est un plaisir de savoir que nous avons répondu à vos attentes.Au plaisir de vous accueillir à nouveau prochainement.Cordialement,Cynthia DemersDirectrice des réservations
by A verified traveler
Posted 12 Nov 2024
Excellent stay
Comment from Hotel Management
12 Nov 2024 by Cynthia Demers, Hotel Management
Dear Madame Mielewski,Thank you very much for your kind review! We are delighted to hear that you had an excellent stay with us at Hôtel Manoir Victoria.We look forward to welcoming you back for another memorable experience!Warm regards,Cynthia DemersReservations Manager
by A verified traveler
Posted 11 Nov 2024
Convenient to the 'Old City'--reasonably priced for the area--staff very accommodating--moved rooms around so family could stay near each other.
Comment from Hotel Management
11 Nov 2024 by Cynthia Demers, Hotel Management
Dear Madame Van Wyck,Thank you very much for your wonderful review! We're pleased to hear that our location was convenient for exploring Old Quebec and that you found our pricing reasonable. It’s always our goal to provide attentive and flexible service, and we're glad our team could help arrange nearby rooms for your family’s comfort.We look forward to welcoming you and your family back for another memorable stay!Warm regards,
by A verified traveler
Posted 10 Nov 2024
Pretty good! Great location! Love Boulay the restaurant downstairs ! Close to the train station! I wish the hand shower were a little more malleable!
Comment from Hotel Management
11 Nov 2024 by Cynthia Demers, Hotel Management
Dear Madame Larin,Thank you very much for your kind review and for choosing our hotel! We're delighted that you enjoyed our central location and had a great experience at Chez Boulay. It’s wonderful to know that our proximity to the train station was convenient for you.We appreciate your feedback regarding the hand shower and will share this with our team for future improvements. We hope to welcome you back soon for another pleasant stay!Warm regards,Cynthia DemersReservations Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Nickolas, Front Desk Manager, Hotel Management
Thank you very much for your wonderful 5-star review. We are thrilled to hear that you had such a positive experience at our property. Your kind words motivate our team to continue delivering exceptional service to all our guests.We will be sure to share your feedback with the entire staff. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Nickolas, Front Desk Manager
by A verified traveler
Posted 9 Nov 2024
Great botutique hotel
Comment from Hotel Management
9 Nov 2024 by Nickolas, Front Desk Manager, Hotel Management
Thank you very much for your wonderful 5-star review. We are thrilled to hear that you had such a positive experience at our property. Your kind words motivate our team to continue delivering exceptional service to all our guests.We will be sure to share your feedback with the entire staff. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Nickolas, Front Desk Manager
