Ratings based on 474 Verified Reviews
4.0 Room cleanliness
3.4 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Given that there’s no staff, it may not be for everyone. But if you’re a low maintenance traveller who just needs a cute little room that’s a 3 minute walk from the most iconic destinations, it’s fantastic. Spring for a room with a view because it really makes the experience. Loved it.
Comment from Hotel Management
16 Oct 2024 by Manoir des Remparts, Hotel Management
Hi Garth, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again
by A verified traveler
Posted 14 Oct 2024
No elevator meant that the77 and 80 year olds had to lug their luggage up two flights of stairs.Should have been noted in the advertizement. Also, power went out in our room and others and we had to wait to get assistance as there was no staff present.
Comment from Hotel Management
15 Oct 2024 by Manoir des Remparts, Hotel Management
Hi Lain, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. remember when there are problems you can contact our line of emergencies 24h/7 or by email Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.
by A verified traveler
Posted 13 Oct 2024
Fantastic room!
Comment from Hotel Management
15 Oct 2024 by Manoir des Remparts, Hotel Management
Hi Cristian, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again
by A verified traveler
Posted 10 Oct 2024
Parking are so far ans if you havé à Pick up or big Suv like Yukon its impossible to havé parking at 29 la fabrique Quebec . The closest parking os at à round 1 1/2 kilomètre of thé hotel
Comment from Hotel Management
15 Oct 2024 by Manoir des Remparts, Hotel Management
Hi Robert, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.
by A verified traveler
Posted 9 Oct 2024
The lamps on the nightstands are too bright to use. The air conditioner was not working at all. The power strip was not waterproof, and it is located by the coffee maker. Because of fire safety, we were afraid to use it. They forgot to mention that the parking space is more than just a few minutes away. It included a very steep hill. Walking back to the hotel from there was brutal. I have asthma, and my mother just had her Achilles surgery done. It is not convenient for anyone, really. Perhaps hire a valet or collaborate with the hotel right next to this one. They had plenty of spaces for us to park. No elevator either. I had to do all that lifting and carry them up and down the stairs. The wall is so thin that we felt a lot of pounding and banging next door. Perhaps somebody was on honeymoon. It was completely unpleasant. We could not sleep at all. We were very much looking forward to going back home.
Comment from Hotel Management
15 Oct 2024 by Manoir des Remparts, Hotel Management
Hi Eleanora, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.
by A verified traveler
Posted 9 Oct 2024
I did not care for the automated hotel experience. The AC did not work and I never received a response from staff when I called over the two day period. The toilet did not work well and there was zero counter space for anything. Very small room with two flights of stairs to get to the second floor from the lobby, which I assume was the basement. Overall not a great value for what we paid.
Comment from Hotel Management
15 Oct 2024 by Manoir des Remparts, Hotel Management
Hi Steven, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.
by A verified traveler
Posted 25 Sep 2024
It was good value for the old town but rioms were somewhat cramped. The autolocking front door was often left ajar and people came and went during our stay.
The closest parking is quite a dustance if anyone has mobility issues. Having to park on the street to load/unlosd then having to go to the underground parking gatage was an inconvenience especially with road closures in the area.
Comment from Hotel Management
26 Sep 2024 by Manoir des Remparts, Hotel Management
Hi Jean-Pierre, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again
by A verified traveler from Seabrook
Posted 12 Sep 2024
The middle of the stairway banister is not connected to the wall. It’s a safety issue that needs to be fixed.
Comment from Hotel Management
25 Sep 2024 by Manoir des Remparts, Hotel Management
Hi Kimberly, this issue has been fixed, Thanks for your comments.Regards.
by A verified traveler
Posted 10 Sep 2024
A lovely clean room, close to the cruise port and the Old City. Be aware: narrow steep stairs. I would definitely stay again.
Comment from Hotel Management
10 Sep 2024 by Manoir des Remparts, Hotel Management
Hi Elisabeth, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at Manoir des Remparts
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Manoir des Remparts, Hotel Management
Hi Olivia, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at Manoir des Remparts
