Ratings based on 226 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portland
Posted 4 Aug 2024
by A verified traveler
Unsafe hotel, stay away
Posted 15 Jul 2024 on HotelsThis hotel is a disgrace, and shouldn't really be listed on hotels.com or on any other booking site.
The main issue is that this hotel employs aggressive people with zero service mentality, some of whom could easily be mistaken for common criminals.
I suffered an incident involving a hotel employee who shouted at me and berated me, and even chased me out of the hotel. When I spoke to the manager about the incident, I quickly understood that, as the saying goes, the fish stinks from the head. The manager showed zero compassion, used aggressive tones himself, and didn't really believe any part of the story. After he spent a day "investigating" and found that that everything I said was true, he came back to me with "the employee meant well". That's it. The employee meant well when he shouted at me, falsely accusing me of hitting another car in the hotel's parking garage.
Somehow, this barbaric and entirely unaacceptable treatment seems like it's no big deal to Management.
Beyond this traumatic incident, the room's AC barely worked (a major issue in the Tel Aviv summer), the breakfast was overpriced and the parking is extremely limited.
Long story short: Don't stay here if you value your safety or if you are looking for any sort of hospitality, service or even civil treatment.
by A verified traveler
Avoid this hotel if you value your safety
Posted 10 Jul 2024 on HotelsTL:DR - Avoid this hotel if you value your safety. It is dangerous.
My initial impression from this hotel was generally positive - its modern and in a pretty good location with reasonable rooms. However, the service is so terrible, that I had to give it 1*.
This hotel has chosen to employ rude, aggressive people who could easily be mistaken for common criminals. I literally had one of the hotel employees jump in front of my car as I was leaving the hotel, screaming at me because "you hit a car in the parking lot". For the record, I never hit any car - this was simply an attempt by an. unruly employee to get me in trouble because I was unhappy about an earlier incident involving him. That earlier incident involved this employee leaving his car double parked, blocking me in. Frankly, that in itself would have been unacceptable enough, but to follow it out by a verbal attack that bordered on physical aggression? That's insane.
To make things worse, my attempts to contact hotel management to complain fell on flat ears. I got promises that the manager would call me back, but clearly attending to hotel guests is the least of this manager's concerns.
Long story short: Avoid this hotel if you value your safety.
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Posted 14 Jun 2024 on Hotels
by A verified traveler
Posted 20 May 2024 on Hotels
by A verified traveler
Posted 24 Mar 2024
Great breakfast options. Very efficient and courteous staff.
by A verified traveler
Posted 19 Dec 2023
by A verified traveler
Posted 5 Oct 2023
by A verified traveler
Posted 27 Sep 2023 on Orbitz
This property took my credit card info for incidentals and charged it twice for the full stay on top of being already paid through Orbitz, thus, charging me 3 times for one stay. Staff was incompetent in resolving the issue timely and refunding the overcharged amounts, and it took several calls, emails, and days to resolve. Aside from this, room had sticky stains, no pool towels, and.out of coffee.
Comment from Hotel Management
4 Oct 2023 by EH, Hotel Management
Hi Liousiena; The majority of feedback that we receive is consistently positive and because of this, we are very surprised and sorry that your experience was the opposite. We take your comments very seriously and will definitely address this issue.Taking nothing away from your feelings, we do hope to welcome you back to one of our Atlas hotels!Best Regards, Estelle Hock – Guest Relations Manager, Atlas HotelsEran Bar - Hotel Manager, Tal by the Beach Hotel
