Ratings based on 972 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
First of all when I booked I did not know nor was it listed that the hotel doubled as a homeless shelter. (Nothing against the homeless). The property as well as the amenities were all OUTDATED 😩. The air barely worked (good thing my husband has to have his fan blowing in his face and brung his own, which circulated the air). It was clean and no bugs so it was ok since we didn’t spend much time in the hotel.
by A verified traveler
Posted 23 Jun 2024
This hotel is VERY old. It really should be shut down and renovated. I’m sure it was a very beautiful and fancy hotel back in the day. We weren’t informed that our AC only works if you put it on 80 degrees. Everything smelled and was dirty. The carpet was stained and ripped up everywhere. Everything pretty much smelled like cigarettes. There were people screaming and cursing so loud you could hear it from inside your room. Bedsides the old age of the room, everything inside our room was fine despite the AC at first. Tried to not leave our room when we could. Only stayed because there’s not any other hotel in Louisville that would let us check in due to age (under 21) if you are 21 , i recommend staying somewhere else if possible.
by A verified traveler
Posted 23 Jun 2024
The air didn’t work my last day in there which I had to sleep in heat but other then that I was good 😊 can’t complain
by A verified traveler
Posted 23 Jun 2024
Area terrible, drug infected… room nothing like the photos, very disappointed… will be contacting corporate. Also, tv hasn’t worked since we arrived. Called complaining, they sent the house keeper to fix
by A verified traveler
Posted 20 Jun 2024
Such a wonderful place with helpful and charismatic staff! If staying in a seedier part of town doesn’t bother you, this is a must-stay. Shout out to Murph and several other residents for making my husband and I feel at home for the night we stayed there on our honeymoon. We got an incredible room in a historic hotel with a view of Louisville for under $70, and honestly I would have paid more just to support the mission.
by A verified traveler
Posted 19 Jun 2024
by A verified traveler
Posted 17 Jun 2024
What I did not like was that a tan leather jacket came up missing from the front desk or my room. On the day we were departing there were two homeless people fighting in the parking lot. The inability of the staff in helping me to find my jacket was horrible. I will never stay there again and would not recommend to anyone
Comment from Hotel Management
19 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. I apologize that you did not have a good experience here. We strive to provide a good clean hotel room at a reasonable cost. I will look for your jacket.
by A verified traveler
Posted 16 Jun 2024
Nice
Comment from Hotel Management
19 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We're glad you enjoyed your stay and look forward to serving you again.
by A verified traveler
Posted 13 Jun 2024
The worst hotel I ever experienced. No gym, the moment in the room sneezing starts- mainly due to dust mites- related to inadequacies of cleanliness. The word thing is the customer service. While I paid the hotel through Expedia, they pushed me vigorously to pay again and not willing to communicate with Expedia. They treated me as unwanted guest trying to cheat them. I have to go through rigorous process of getting back my money from Expedia.
Comment from Hotel Management
19 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. I'm sorry you did not enjoy our Hotel. We strive to provide a good, clean hotel room for a reasonable cost.
by A verified traveler
Posted 12 Jun 2024
The surrounding area was a little rough but I love the mission of the hotel.
Comment from Hotel Management
13 Jun 2024 by Nina, Hotel Management
Thank you for taking time to leave feedback. We're so glad you enjoyed our Hotel. In an urban setting, we know some folks may feel uncomfortable with the city surroundings, so we have security on duty 24/7 both inside and outside the hotel to help our guests feel safe. We hope to serve you again on your next trip to Louisville.
