Ratings based on 53 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024 on Hotels
Hotel is dated but clean and staff are friendly and approachable. Unfortunately there are lots of mosquitoes especially at the lobby area and guest receptions area. These are in the hotel and not outside. Best to eliminate this at its their first impressions when we come in and where guests sit around at the lounge cafe enjoying pastries and coffee. Can't stay long with all the mosquitoes.
Comment from Hotel Management
29 Aug 2024 by Discovery Ancol, Hotel Management
Dear Mr. Mohammad,Thank you for your feedback and for highlighting the cleanliness and friendliness of our staff. We apologize for the inconvenience caused by mosquitoes in our lobby and guest reception areas. We understand how important first impressions are, and we take your concerns seriously. Rest assured, we are addressing this issue with our pest control team to eliminate the mosquitoes and ensure a more comfortable experience for our guests. We appreciate your understanding and hope to welcome you back soon with an improved environment.Best regards,Pandu DjojoadisoepraptoGeneral Manager
by A verified traveler
Posted 10 Jul 2024
I requested a non-smoking room but the front desk staff insisted that I requested a smoking room so she gave me a smoking room. I showed her from my reservation that I requested non-smoking room but she was unable to give me a non-smoking room. She gave me a “flexible” room where smoking is optional (basically a smoking room then??!!) and the room smelled cigarette. Pool was very nice, breakfast was good, there are a lot of attractions nearby.
Comment from Hotel Management
11 Jul 2024 by Discovery Ancol, Hotel Management
Dear Ms. Martina,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding your room preference. This does not reflect our usual standard of service, and we appreciate your patience. We will address this issue with our front desk team to ensure better communication and adherence to guest preferences in the future.We are glad to hear that you enjoyed our pool and breakfast offerings, as well as the nearby attractions. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a more seamless experience at Discovery Ancol.Best regards,Pandu DjojoadisoepraptoGeneral Manager
by A verified traveler
Posted 17 May 2024
It was nice some rules they told me about the pool were not listed in the pool rules so I was confused I respectfully accept there request but felt uneasy
Comment from Hotel Management
24 May 2024 by Discovery Ancol, Hotel Management
Dear Mr. Martin,Thank you for taking the time to share your experience with us. We're glad to hear that overall you enjoyed your time at our hotel, although we regret any discomfort you felt regarding the pool rules.First and foremost, we appreciate your willingness to follow the instructions provided by our staff. We understand that discrepancies in the pool rules can lead to confusion and make you feel uneasy, and we apologize for that.We will promptly take steps to update our pool rules to make them clearer and more detailed. This will help avoid confusion in the future and ensure that every guest has a pleasant experience during their stay at our hotel.We hope that your willingness to accommodate our request remains open, and we appreciate your cooperation in adhering to our hotel rules. We look forward to welcoming you back to our hotel for a better experience in the future.Best regards,Pandu DjojoadisoepraptoGeneral Manager
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
30 Jan 2024 by Discovery Ancol, Hotel Management
Kepada tamu kami yang terhormat,Terima kasih atas ulasan singkat dan positif Anda mengenai hotel kami.Kami menghargai apresiasi Anda dan berkomitmen untuk memastikan bahwa setiap tamu memiliki pengalaman yang menyenangkan selama menginap.Terima kasih telah memilih hotel kami. Kami berharap dapat menyambut Anda kembali di masa mendatang.Salam hangat,Pandu DjojoadisoepraptoGeneral Manager
by A verified traveler from San Francisco
Posted 3 Oct 2022
Lobby and restaurant are very nice but the rooms are a solid 3 stars-not more than that. Updates are needed all around!
by A verified traveler
Posted 27 Jul 2022 on Hotels
The Discovery Ancol is quiet and clean but shows visible signs of being a dated hotel. The staff were quite attentive and professional.
by A verified traveler
The best hotel in Ancol area.
Posted 17 Feb 2020 on HotelsThe hotel quality is beyond my expectation since I stayed here when the hotel name was Raddin Hotel about 20 yrs ago. It's a much much better hotel now. I need a family room but I mistakenly booked deluxe room. I asked the receptionist whether I can upgrade to family room with additional price but family room was fully booked. Then the very kind receptionist gave me a surprise: she upgraded my room to suite room with no additional charges! The room was huge with 2 toiletes, 1 bathtub+1 shower, 2 tvs, 1 living room, 2 queen size comfortable spring bed, and a very large window. I will definitely stay again in this hotel whenever I visit Ancol
by A verified traveler
So-so
Posted 20 Dec 2018 on Hotelsroom service takes a lot of time, pool isn’t ready until 9am so my kids should wait a bit longer to swim.
by A verified traveler
Posted 9 Dec 2018
Terrible service, staff could be trained to either care or be guest centric
by A verified traveler from UK
Major refurbishment work through the night
Posted 24 Sep 2018
Pros: Pool looked nice, shame I did not get a chance to use it due to work commitments.
Staff pleasant and helpful.
Cons: Closing the hotel completely during major refurbishments.
Making walkways to restaurants and bars on waterfront and other hotels accessible
Location: Most things are a short taxi drive away (minimum payment IDR 20.000). Taxi drivers try rip off for 25-30.000 - be warned!
Could be a nice hotel, stuck away in one corner of the Ancol theme/holiday park.
Unfortunately, 20-45 mins walk to anything of interest (restaurants, bars) alongside water drainage ditches with a healthy population of mosquitos and rats. What should have been a shorter and more pleasant walking/jogging path across Ecopark to Mercure hotel was closed at Discovery hotel end.
Further detrimental, building work going on during major refurbishment day and night. Being woken at 03:30am to the sound of drills and cloud of brick dust floating over the pool area is not ideal when you have jet lag from +8h time difference and are working in conference rooms 14 hours an day. Not recommended for business travellers.
