Ratings based on 12 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jul 2024
Clean and spacious
by A verified traveler from Mandurah
Posted 29 May 2024
Overall the stay was very good. Did have trouble with my keycard on 3 occasions but got resolved. The front desk staff went over and beyond as i had my phone stolen and they actually drove me to the police station to assist me with the reporting
Comment from Hotel Management
31 May 2024 by Taufiq Djudien, Hotel Management
Dear Mr. Humphrey,Thank you very much for the review regarding your stay at ASTON Kemayoran City Hotel. We are very happy that you really enjoyed your stay at ASTON Kemayoran City Hotel and took home the best memories. We apologize for any shortcomings that you feel, in the future we will improve our service again.It is with great pleasure that all employees of ASTON Kemayoran City Hotel hope to welcome you back in the near futureRegards,Taufiq DjudienGeneral Manager
by A verified traveler
Posted 25 May 2024
The sound insulation is very poor.
Comment from Hotel Management
30 May 2024 by Taufiq Djudien, Hotel Management
Dear Mr/Mrs. Szu Chieh,We apologize for the inconvenience you experienced regarding sound insulation in your room. We understand that this may disturb your comfort during your stay at our hotel.We always strive to provide comfortable and quiet accommodation for our guests. However, we realize that sound insulation in some rooms may not be ideal. We are taking steps to improve sound insulation in all our rooms and ensure that our guests can enjoy a quiet and peaceful experience.We apologize for the inconvenience you have experienced during this time. We look forward to welcoming you back on your next visit.Regards,Taufiq DjudienGeneral Manager
by A verified traveler
Posted 18 Apr 2024
I like this hotel because its conveniance to go to Hermins hospital
by A verified traveler
Posted 5 Oct 2023
by A verified traveler
Posted 20 Sep 2023
good and clean
by A verified traveler
Posted 23 Oct 2022
Good hotel but restaurant did not had much options for vegetarians in breakfast and dinner. No restaurant around. Walking around was not easy.
by A verified traveler
Posted 7 Oct 2024
Dies war das erste Aston Hotel was uns sehr enttäuscht hat. Schon beim check-in gab es Probleme mit der Kaution fürs Zimmer. Wir hatten den doppelten Preis für Kaution hinterlegt und auf der Quittung stand die Hälfte des Betrages. Erst nach mehrmaligen Diskussionen, Angeboten die Videos zu checken und letztendliches eigenes Nachzählen des Geldes, wurde uns geglaubt. Wir hatten 2 Nichtraucherzimmer gebucht. In einem Zimmer (unterschiedliche Etagen) stand ein Aschenbecher und im Flur wurde geraucht. Also war dieses eine Zimmer wohl in einer Raucheretage. Die Handtücher im Bad waren ausgefranst/angerissen und dürften so nicht mehr für Gäste ausgelegt werden. Beim Bezahlen der Rechnung gab es ebenfalls Probleme. Abendessen war sehr gut. Frühstück dafür umso weniger. Saft wurde mit Eiswürfeln versetzt und Kaffee war wegen einem seltsamen Geschmack nicht trinkbar. Schade. Hatten uns sehr auf dieses Hotel gefreut. Zum Glück waren wir nur eine Nacht dort.
Comment from Hotel Management
17 Oct 2024 by Rudi Setiawan, Hotel Management
Reply from the property:Dear Mr HeikeThank you for taking the time to share your stay experience with us. Allow me on behalf of the Management to apologize for the inconvenience regarding services our team. This issue has becomes special attention in our internal specially for no available non smoking room. We hope you will give us the opportunity to once again welcome you to ASTON Kemayoran and prove to you that we can give better services on your next visit. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel and Jakarta as memorable as possible. Regards, Taufiq Djudien General Manager
by A verified traveler
드럽고 개선의 의욕도 없는 직원
Posted 18 May 2024 on Hotels변기 읹는 자리에 발지국이 있고 사진 찍어서 보여 주었는데 죄송하다는 말고 방문 조차도 안함. 냉장고는 작동 안되고 말해도 개선이 안됨. 많이 친환경이라서 물은 공용 정수기에서 받아와야 함. 많은 출장에서 호텔을 이용 했지만 이런 곳은 처음.
by A verified traveler
Posted 23 Apr 2024 on Hotels
