Ratings based on 81 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Atlanta
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Andre, Hotel Management
Thank you so much Sean!
by A verified traveler
Posted 6 Sep 2024
This is a terrific spot - atmospheric, memorable and right in the middle of what Habana Vieja has to offer. The room was comfortable and very nicely appointed - stylish and modern. Staff was incredibly helpful and ready with lots of recommendations for where to go, and very willing to help with reservations ahead of time. For Americans who need to follow OFAC rules while in Cuba, all of the recommendations are compliant, which reduces stress considerably. The property is right in the middle of Habana Vieja, so you'll hear some noise at night - the building is hundreds of years old and right up against other buildings. This may not be to everyone's taste, but it's all part of staying in the old center of the city.
Highly, highly recommended!
Comment from Hotel Management
6 Sep 2024 by Andre, Hotel Management
Dear James, thank you so much for taking the time to write this positive review! Happy to know that you had such a good time and thank you for your kind words. It was a pleasure to meeting you!
by A verified traveler from Altadena
Posted 27 Jun 2024
The restored mansion is phenomenal. The staff is customer service-oriented, and communication is one of their strengths. We also booked a tour through the hotel and were very pleased. 24-hour service, security is available. Additionally, our package included breakfast, which was delicious. If you are a coffee connoisseur, you will be very pleased. I would recommend the property to anyone visiting Cuba.
Comment from Hotel Management
27 Jun 2024 by Andre, Hotel Management
Dear both,Thank you so much and a pleasure meeting you!
by A verified traveler
Amazing boutique stay in Old Havana
Posted 23 May 2024 on HotelsAS Boutique residence is amazing. Andre and his staff are very friendly, professional, customer service focused and super helpful. The breakfast is fantastic. We loved our stay and would highly recommend staying at AS Boutique residence.
Big thanks Andre, Sandy and team.
Comment from Hotel Management
23 May 2024 by Andre, Hotel Management
Dear both, thank you so much and warm regards from the team! A true pleasure having you as our guests!
by A verified traveler
Just book it!
Posted 10 Apr 2024 on HotelsAmazing Boutique Hotel! Just book it! The rooms are small but super cute, the breakfast is delicious, the staff is incredible and super helpful, amazing experience!
Comment from Hotel Management
10 Apr 2024 by Andre, Hotel Management
Dear both, thank you so much and happy to hearing that you had such a good time staying with us! The Compact Duplex Room that you booked is actually the smallest room of the hotel, but a cute room indeed. Wishing you both a great continuation of your holidays and enjoy the rest of your stay in Cuba! All the best and warm regards of the team!
by A verified traveler
Posted 7 Apr 2024
Beautiful and classy property. Good central location. It’s in Old Havana so a slight culture shock at first as a result of the mixture of gorgeous architecture and run down nature or the whole area. The hotel is immaculate and marvellous.
Comment from Hotel Management
7 Apr 2024 by Andre, Hotel Management
Dear both, a pleasure having you as our guests and thank you for your kind review. Enjoy the rest of your time in Cuba!
by A verified traveler
Posted 26 Mar 2024
In the middle of our first night the electricity went off. We woke up sweaty- no AC, no fan, in complete darkness. In the morning, we were informed they were working on restoring. No breakfast obviously. We went out, came back around noon- nothing is changed. I asked for some flashlight, as it is dark like in the cave in that room. They didn't have any. We used our phones to light up the way to the bathroom. We told staff if electricity isn't back on at 4pm we will move out and to tell owners we need refund as we can't use our room. Went out again. Came back- no electricity- so we are moving out. THEY REFUSED REFUND, EVEN AFTER I TRIED REASONING WITH THE OWNER. THEIR POLICY INCL BUILDING COLLAPSE AS NO REASON FOR REFUND! Now here is the thing- being Americans we have a limited choice when it comes to hotels, we cannot use any government properties, so we chose the best possible option out of privately owned hotels, and also their best room- at close to $300/ night. You would think at that price point they will have some CUSTOMER SERVICE? They don't. Thankfully I recorded conversations and conditions, and filed a complaint with Expedia. The owner came up with all sorts of lies and made up stories too, childish if you ask me. About hotel: it is an OLD BUILDING pretending to be artsy by hanging some abstracts, that a 6yo could paint, on the walls. We could smell musky odor they are trying to hide with countless air fresheners, after AC was off. Not worth it. Not recommended.
Comment from Hotel Management
26 Mar 2024 by Andre, Hotel Management
A general electricity black-out in Old Havana is rare and our Terms & Conditions clearly mention that there is no refund for unforeseen circumstances beyond our control. In this case the repair was done by the government company and already solved at the same day. These guests responded extremely aggressively and even physically assaulted our receptionist, when they were informed why a refund will not be given. On top of that they left the hotel without paying their outstanding bill. Expedia has been informed and supports the position of the hotel.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Such an amazing hotel! The work and pride that was put into the renovation and upkeep of this place blew us away. The owner and staff were so welcoming and friendly. Everything from the information, making reservations, arranging taxis, incredible breakfast and coffee! This place and the people here added so much to our first experience in Havana. This will be my place every time in this city!
Comment from Hotel Management
19 Mar 2024 by AS Boutique Residence, Hotel Management
Thank you so much!
by A verified traveler
Posted 12 Mar 2024
Beautifully restored building in the authentic heart of Old Havana. Exceptional service and attention to detail and all of the amenities of a 5 star hotel. A memorable experience.
Comment from Hotel Management
17 Mar 2024 by AS Boutique Residence, Hotel Management
Thank you so much!
by A verified traveler
Posted 23 Feb 2024
All staff was very friendly.
Comment from Hotel Management
23 Feb 2024 by Andre, Hotel Management
Dear both, a pleasure having you as our kind guests! Wishing you all the best!
