Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Robert, Thanks for the outstanding rating! We are delighted your time at Hyatt Regency Greenwich was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely,Sherry Hicks-BucklesGeneral Manager
by A verified traveler
Posted 18 Nov 2024
I love the Hyatt
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Michel,Thank you for your wonderful feedback! We are so pleased to hear that you love Hyatt Regency Coconut Point Resort & Spa. We look forward to welcoming you back for another memorable stay in the future!Sincerely,Sherry Hicks-BucklesGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Karen, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Greenwich. We look forward to your return and wish you all the best with your future travels.Sincerely,Sherry Hicks-BucklesGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Started staying here 12 years ago. First time back since Covid . No coffee station in the morning. No room service menu in the room. Water was shut off all night until morning. Not a problem, things happen. This place use to have a great vibe. It’s completely devoid of any feeling. The best I can say is that it had clean sheets and towels.
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear TIMOTHY,Thank you for sharing your feedback. We appreciate your long-standing loyalty and are truly sorry to hear that your recent experience didn’t meet expectations. We apologize for the lack of a coffee station, room service menu, and water disruption, and we understand how these impacted your stay. Your comments about the atmosphere are valued, and we will consider them as we work to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable visit.Sincerely,Sherry Hicks-BucklesGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear David, On behalf of our team at Hyatt Regency Greenwich, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the area.Sincerely,Sherry Hicks-BucklesGeneral Manager
by A verified traveler
Posted 5 Nov 2024
Love the atrium, and it is conveniently located.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Wendy,Thank you for your lovely feedback! We are pleased that you enjoyed the atrium and found our location convenient. Your satisfaction is important to us, and we look forward to welcoming you back to Hyatt Regency Greenwich for another enjoyable stay!Warm regards, Sherry Hicks-BucklesGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear William,Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hyatt Regency Greenwich soon!Warm regards, Sherry Hicks-BucklesGeneral Manager
by A verified traveler from Ormond Beach
Posted 4 Nov 2024
One of the best in Fairfield county by far
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Javier,Thank you for your kind words! We are delighted that you consider Hyatt Regency Greenwich one of the best in Fairfield County. Your appreciation means a lot to us, and we look forward to welcoming you back for another exceptional stay in the future!Warm regards, Sherry Hicks-BucklesGeneral Manager
by A verified traveler from Glenview
Posted 2 Nov 2024
Hotel newly updated and it is fantastic! Staff is high service as always, atrium area is beautiful and room was very nice. Can’t wait to come back.
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Barbara,Thank you for your wonderful feedback on Hyatt Regency Greenwich! We are thrilled you enjoyed the recent updates, the beautiful atrium, and our attentive staff. It’s fantastic to know you had such a positive experience, and we look forward to welcoming you back soon!Warm regards, Sherry Hicks-BucklesGeneral Manager
by A verified traveler
Posted 28 Oct 2024
My stay was from a Tuesday to Tuesday so I was able to take in the full experience of the hotel. The staff was beyond courteous.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Martha,Thank you for sharing your experience! We are thrilled to hear that you enjoyed your week-long stay and found our staff to be exceptionally courteous. Our team strives to provide attentive service, and your kind words are greatly appreciated. We hope to welcome you back soon for another memorable visit!Warm regards, Sherry Hicks-BucklesGeneral Manager
