Ratings based on 601 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Highland
Posted 18 Oct 2024
Great location friendly staff!
Comment from Hotel Management
20 Oct 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you for your kind feedback.We are delighted to read that you enjoyed your stay with us and especially our very central location in Bern and our team's friendly and professional service. It is my pleasure to share your positive and motivating evaluation with our entire team.Looking forward to welcoming you back soon again. Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
9 Oct 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you for your feedback.We are delighted to read that you enjoyed your stay with us and it is my pleasure to share your positive evaluation with our entire team. Looking forward to welcoming you back soon again. Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler
Posted 25 Sep 2024
Very nice property with friendly staff. Room has small amount of water damage from shower overflowing.
Not their fault, but there is currently noisy construction right outside the room windows.
Comment from Hotel Management
9 Oct 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you for your feedback.We are delighted to read that you enjoyed your stay with us and that our team's friendly and professional service could contribute to your pleasant experience. It is my pleasure to share your kind words with them all. Please accept my sincere apologies for the inconveniences encountered with the shower and the noise from the construction work. I wish to assure you that our maintenance team has immediately attended the situation with the shower and was able to resolve it, ensuring against a repeat of the same on going forward. As for the noise from the outside construction work, we do our very best to allocate the rooms so that there is as little disruption as possible for our guests. Your feedback is very valuable to us and enables us to further improve our strategy dealing with this new situation. Thank you for that. Looking forward to welcoming you back soon again. Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler
Posted 22 Sep 2024
Stunning first class hotel!
Comment from Hotel Management
9 Oct 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you very much for your feedback.We are delighted to read that you had the most enjoyable time staying with us.It is my great pleasure to share your kind and motivating words with our entire team, who gives its very best to always offer a comfortable experience to our dear guests.Looking forward to welcoming you back soon again. Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler
Posted 8 Sep 2024
Beautiful hotel , love all the furniture and furnishings
Comment from Hotel Management
8 Sep 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you for your feedback.We are delighted to read that you enjoyed your stay with us and the design of our establishment.It is my pleasure to share your positive evaluation with our entire team. Looking forward to welcoming you back soon again. Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler
Posted 3 Sep 2024
What at gem in the heart of Bern! Perfect location that makes it possible to walk to all the main attractions and great restaurants. Staff is super helpful and accommodating! Highly recommend!
Comment from Hotel Management
4 Sep 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you very much for your kind feedback.We are delighted to read about your most enjoyable experience and it is my great pleasure to share your kind words with our entire team who, I am sure, will be thrilled to know that their friendly and professional service contributed to your memorable experience.Looking forward to welcoming you back soon again. Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler from Green Bay
Posted 19 Aug 2024
Fantastic hotel, excellent service and staff.
Comment from Hotel Management
20 Aug 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you very much for your feedback.We are delighted to read that you enjoyed your stay with us and especially our team's friendly and professional service. It is my great pleasure to share your kind words with them all and I am sure that they will be thrilled to know that they have contributed to your memorable experience.Looking forward to welcoming you back soon again. Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler
Posted 13 Aug 2024
Very central in the city and easy walking to major attractions. Room is spacious with rich decorative details. The hot drying rack in the bathroom is super convenient if you want to dry your swimming suits. The spa facility is a real plus to the stay for families who want to relax. Breakfast is superb as well in the famous restaurant with so much history there.
Comment from Hotel Management
14 Aug 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you for your feedback.We are delighted to read about your most enjoyable time staying with us. It is my pleasure to share your positive and motivating comments about the comfort of the room, our Spa and your breakfast experience with our entire team. Looking forward to welcoming you back soon again. Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you for your feedback.We are delighted to read that you and your family enjoyed your stay with us and your time in Bern. It is my great pleasure to share your positive and motivating evaluation with our entire team. Looking forward to welcoming you back soon again.Kind regards, Maximilian von RedenGeneral Manager
by A verified traveler
Posted 4 Aug 2024 on Orbitz
Hotel is good , good location as far as walking distance to old town etc . But it is located in busy street , and there were homeless nearby . Unfortunately during check in , we didn’t get a room we booked , which is suit with kitchen and lunch table for 4 , they put us in junior suit , same size , but rate down and no kitchen. That was a surprise…..But anyway …
Comment from Hotel Management
6 Aug 2024 by Maximilian von Reden, General Manager, Hotel Management
Thank you for your feedback.We are glad to read that you enjoyed your stay with us and especially our very central location in Bern making it easier to reach and visit everything walking. Please accept my sincere apologies for the inconvenience with the room category. As you were travelling as a family of four, it would have been quite tight in the Living Studio. For more comfort, we allocated you a Boutique Junior Suite with Sofa bed for your children. I am very sorry that this was not communicated properly to you upon check-in and wish to assure you that we have taken the appropriate measures to ensure against a repeat of the same on going forward.I do hope, it will not prevent you from coming back to us and that we will have the chance to serve you better on your next visit to Bern. Kind regards, Maximilian von RedenGeneral Manager
