Ratings based on 515 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024 on Hotels
The room wasn’t in the best condition. Mould all over the bathroom ceiling and into the bedroom.
The air conditioning was broken. In fairness, manager tried to fix it but it wouldn’t circulate round the room.
Distances are accurate to key sites within city.
by A verified traveler
Posted 13 Sep 2024 on Hotels
by A verified traveler
Posted 13 Sep 2024 on Hotels
by A verified traveler
Book elsewhere
Posted 28 Aug 2024 on HotelsThe hotel has some new suites; and some 80s suites. Unfortunately we didn’t check the photos well enough and ended up in the 80s. An uncomfortable bed, no where to sit except a broken chair, a bathroom with cracked tiles and a tiny square shower. So if you get room 134 ask to move.
Don’t even start me with breakfast- everything comes out a packet. Not a fresh fruit juice or a good cup of coffee in sight!
We paid €800 for 4 nights which is outrageously over charged for the standard.
by A verified traveler
Posted 27 Aug 2024
Hotel has everything needed for a few days accommodation. Pool area is good, breakfast excellent, rooms were comfy and air conditioning made it cool on very hot days.
The area is not great but only five mins walk to old town, shops and restaurants.
Staff were efficient and very friendly.
by A verified traveler from Bronx
Posted 24 Aug 2024
We enjoyed our stay. The hotel is a short walk to the center and very close to the train station and many buses stop about 2 blocks away. Room was comfortable and great size. The pool was nice but closes too early because they serve dinner by it. Would stay again
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
False advertising
Posted 16 Jul 2024 on HotelsAC was not working and it was hot and humid. Could not relax. Repeatedly asked but they could not correct it.
No kettle in the room
No mini bar in the room
Bar/cafe bar in the lobby not open
Cracked tiles and toilet seat
NOT 4-star
Do Not Stay Here
Comment from Hotel Management
19 Jul 2024 by Antonello D'Onofrio Mercure Olbia FOM, Hotel Management
Dear Customer,We sincerely apologize for the inconvenience caused by a recent technical issue. Unfortunately, a motor malfunction affected the air conditioning system in several rooms, including yours. Our technical staff promptly intervened and have now successfully resolved the problem. We understand the importance of a comfortable room temperature, and we regret any discomfort this may have caused during your stay.Thank you for your understanding.Sincerely,
by A verified traveler from London
Posted 15 Jul 2024
Unhelpful and unfriendly staff especially reception staff.
Comment from Hotel Management
19 Jul 2024 by Antonello D'Onofrio Mercure Olbia FOM, Hotel Management
Dear GuestWe apologize for the unpleasant experience you had with our staff. Your feedback has been noted and will be used to improve our service.
