Ratings based on 740 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Victoria, Hotel Management
Hi Lisa! Thank you for taking time to leave a review. So glad you enjoyed your stay with us. We hope to welcome you back!
by A verified traveler from Wichita
Posted 16 Nov 2024
Everything. Went good. Except this morning. Check out is at 12 pm. The cleaning people knocked on door at 9 am. I felt rushed to get out
Comment from Hotel Management
16 Nov 2024 by Victoria, Hotel Management
Hi Melissa! Thank you for taking time to leave us a review. Glad you enjoyed your stay! Sorry that housekeeping knocked on your door so early and made you feel rushed.
by A verified traveler from West Des Moines
Posted 10 Nov 2024
Not your typical embassy. No glass elevators not completely open lobby
Comment from Hotel Management
10 Nov 2024 by Vick, Hotel Management
Hi Margaret! Thank you for taking time to leave us a review. Glad you enjoyed your stay! We can't wait to welcome you back.
by A verified traveler
Posted 22 Oct 2024
Everything was great except the towels we gray and stained the were supposed to be white.
Comment from Hotel Management
22 Oct 2024 by Victoira, Hotel Management
Hi Shanee! Thank you for taking time to leave us a review. Glad your stay was well! I apologize for the color on the towels. We will work on getting them all back to their white color they should be. Thank you.
by A verified traveler
Posted 13 Oct 2024
Everything about our stay was perfect!
The only exception was our dinner experience at the Burger Shed. Our food was served cold, the server check on us ONCE and was clearly ready to hand the check until my husband ordered another drink.
Comment from Hotel Management
14 Oct 2024 by Victoria, Hotel Management
Hi Jordan! Thank you for taking time to leave us a review. I am glad you enjoyed your stay with us! We can't wait to welcome you back! We hope you give our Burger Shed another try.
by A verified traveler
Posted 13 Oct 2024
Great staff. Nice burger and bar, great breakfast with friendly staff. Clean. Nice amenities!
Comment from Hotel Management
14 Oct 2024 by Victoria, Hotel Management
Hi Richard! Thank you for taking time to leave us a review. So glad you enjoyed your stay! We can't wait to welcome you back!
by A verified traveler
Posted 5 Oct 2024
Their towels were not white and clean. There was red spot like lipstick on one of the supposed to be clean towels.
Comment from Hotel Management
7 Oct 2024 by Victoria, Hotel Management
Hi Vesta, Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. We value every guest. Our goal is to provide reliable and friendly experience service that makes a difference in your stay, and we sincerely appreciate your feedback. We will consider your comments as we continually work to improve. We hope to welcome you back soon.
by A verified traveler
Posted 22 Sep 2024
Great facility customer service convinienr
Comment from Hotel Management
25 Sep 2024 by Victoria, Hotel Management
Hi Dora! So glad you enjoyed your most recent stay with us! We can't wait to welcome you back in the future!
by A verified traveler
Posted 15 Sep 2024
Nice hotel with great amenities. Had happy hour even on Friday. There was a good restaurant in the lobby for burgers and beer. The hotel seemed new and was very clean. Great breakfast and free parking.
Comment from Hotel Management
17 Sep 2024 by Victoria, Hotel Management
Hi Diane! Thank you for taking time to leave a review. So glad you enjoyed the happy hour, our great breakfast, and free parking. We can't wait to welcome you back in the future!
by A verified traveler
Posted 9 Sep 2024
Love the Breakfast options!
Comment from Hotel Management
10 Sep 2024 by Victoria, Hotel Management
Hi Maripin! Thank you for taking time to leave a review. So glad you enjoyed your stay with us! We can't wait to welcome you back, and have you try our breakfast again.
