Ratings based on 383 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Homeless people everywhere outside.. very sketchy area. Sheets gave me a huge rash on my arms and shoulders. Front desk staff rude. Small tv. No pool or hot tub. 2 tiny pillows. Charges for everything. $100 deposit. If you set your trash outside the room or towels, they want to charge you like $25. If you have a pet and they poop and you don’t clean it up I think it was like $50. Signs everywhere about random charges. The whole place smelled like weed. Never again!!!
Comment from Hotel Management
16 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for your unpleasant experience at our property. The issues you have mentioned are definitely not up to our standards. We assure you that we take guest feedback seriously and will address these concerns with our team.
If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your feedback is important to us, and we will make sure to address the issue you mentioned. If you have any further concerns or need any assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Roaches in the room. Do not book this hotel.
Posted 12 Aug 2024 on HotelsBooked this room to stay with my husband and 2 kids. Immediately upon entering the hotel lobby i noticed that it felt hot and damp. I went ahead and checked in and paid the security deposit at the desk since i had already booked and prepaid online. We went upstairs to our room only to Immediately see a roach crawling around in the bath tub. (See attached photo) As i was discussing with my husband and we were deciding that we needed to find a cleaner room without roaches somewhere else. My kids tried to turn on the tv and it wouldnt turn on at all. We grabbed our luggage and went back down to the front desk to ask for a refund only to be told by the guy behind the desk (who didnt seem surprised by the fact that we found roaches in our room) that he cant refund our room only our security deposit. And that i had to reach out to hotels.com for a refund. Which i still havent gotten because according to them the hotel has to approve it, but isnt responding. Outside the hotel when we left there were several sketchy people loitering around our car. Made us feel very unsafe. Dont waste your time or money on this hotel. As i am out the price of this room plus the price of an additional room i had to book so we actually had a safe clean place to stay.
Comment from Hotel Management
16 Aug 2024 by Barbara, Hotel Management
Sorry for the inconvenience, Ashley ! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Dewi, Hotel Management
That is great to hear, Vonshanekia! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Hi, Megan! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Eva
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Maria, Hotel Management
Hi, Martin! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Maria
by A verified traveler
Posted 14 Jul 2024
Do NOT go to this property! We didn't even stay the night we felt so unsafe. It looked like a drug den. The property was very rundown and there were very sketchy men hanging around (one asked us if we knew if there were security cameras around). Really, this property should be shut down.
Comment from Hotel Management
22 Jul 2024 by Eva, Hotel Management
We are sorry for the inconvenience, Susan! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Eva
by A verified traveler
Posted 6 Jul 2024
They lobby was not air-conditioned. It was hot. Very, very hot. They make you pay a $100 deposit and you lose it if you dont personally hand in your cards for the door when you check out. The sheets were dirty, the curtains had holes, the night stand had something sticky. No coffee pot. The blanket was like a tablecloth. Lumpy, small pillows. Light switch by bed was broken, I had to unscrew the light bulb to turn it off. That was sticky too. Terrible area, it appeared unsafe outside. Light bulbs in the bathroom were not working or were missing. No tv available, you have to bring your own streaming device. Im not even sure the room was cleaned.
Comment from Hotel Management
15 Jul 2024 by Eva, Hotel Management
Hi, Robin! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Eva
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Hey, Josiah! Thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Eva
by A verified traveler
Like Home!!!
Posted 4 Jul 2024 on HotelsI feel safe here, with just my boys and I being here mostly. The front desk staff is amazing, friendly and understanding, but at the same time don’t take no B.S lol .This by far is my favorite place to live until our apartment is ready!!
Comment from Hotel Management
15 Jul 2024 by Eva, Hotel Management
Thank you for sharing your seamless experience, Alexis! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Eva
