Ratings based on 753 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The facility was clean. There were a few dining options within walking distance with many more dining options a short drive away.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Thank you for visiting and taking the time to review your experience. Please feel free to reach out to our management team before your next visit and let us know how we can make your next trip a 5 out of 5 experience.
by A verified traveler
Posted 23 Oct 2024
Reception desk clerk prioritized flirting with some guy and chatting on her phone before acknowledging me. No hello, no welcome, just looked at me while she started typing telling her friend on the phone that she had someone to check in. Still took her a minute before she hung up and then proceeded to ask if I was checking in. It is clean but lobby and room felt musty. There are no usb plugins in the room, bring a wall charger.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
We sincerely apologize for the disappointing experience you had during your check-in. Professionalism and attentiveness at the front desk are fundamental to the service we strive to provide, and we regret that this standard was not met during your visit. We will address this situation with our team to ensure that every guest receives the warm and prompt welcome they deserve. Additionally, we appreciate your feedback regarding the mustiness in the lobby and room, as well as the lack of USB plugins. We will look into these issues and explore potential improvements. Your insights are invaluable, and we hope to have the opportunity to provide you with a better stay in the future.Best regards.
by A verified traveler
Posted 21 Oct 2024
They use dove products I thought was amazing the room was very clean. The bathroom was nice but the ceiling was coming apart. Other than that I would definitely stay again
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Thank you for sharing your feedback and for your positive comments on our cleanliness and the use of Dove products. We’re delighted that these aspects made your stay enjoyable. However, we apologize for the condition of the bathroom ceiling. Your input is essential, and we will make sure our maintenance team addresses this promptly. We appreciate your understanding and your willingness to stay with us again. We look forward to welcoming you back and ensuring an even better experience on your next visit.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
Thank you for your kind review of the Holiday Inn Quail Springs! We're delighted to hear you had a positive experience with us. Our team is committed to providing outstanding service and a welcoming environment for all our guests. We're also excited to share that a renovation is coming soon to enhance your experience even further. We hope to welcome you back in the future to enjoy our refreshed spaces. Safe travels!
by A verified traveler
Posted 25 Jul 2024
Room was very comfortable and clean. Check in and out went smooth and quick. Will stay again when needed.
Comment from Hotel Management
6 Sep 2024 by Cindy, Hotel Management
Thank you for taking the time to share your experience! We're delighted to hear that you found your room comfortable and clean, and that your check-in and check-out process was smooth and efficient. It's great to know you'll be staying with us again when you're in the area—we truly appreciate your loyalty.We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Posted 28 Jun 2024 on Hotels
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 3 Jun 2024
Great place!!
