Ratings based on 350 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Stillwater
Posted 31 Oct 2024
by A verified traveler
Posted 26 Oct 2024
No-smoking policy but reeks of cigarettes through out the hallway and elevators.
Comment from Hotel Management
27 Oct 2024 by Hotel Management, Hotel Management
Dear Faafetai, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 16 Aug 2024
Good
Comment from Hotel Management
5 Sep 2024 by Hotel Management, Hotel Management
Dear Gabriela, Thank you for your positive feedback! We’re pleased to hear you had a good experience at Extended Stay America. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 11 Aug 2024
It was quiet easy access to nearby places on the negative side the TV in the room wouldn't work it would come on but could not change channels even manually with the buttons on the TV the front desk shuts down on the evening and there's nobody there to help you with your issues I called customer service to try to get help with the TV and they told me I would have to wait till the next morning until there was staff available
Comment from Hotel Management
12 Aug 2024 by Hotel Management, Hotel Management
Dear Kyle, We appreciate you taking the time to provide us with our feedback. We are delighted that you enjoyed the convenience of our location. However, we sincerely apologize for the inconvenience caused by the television issue in your room. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipate your return, affording us the opportunity to deliver an enhanced experience.Sincerely,Hotel Management
by A verified traveler
Posted 10 Aug 2024 on Hotels
Would not let me check in because my girlfriend didn't have her ID with her. I need to get a refund for my payment.
Comment from Hotel Management
12 Aug 2024 by Hotel Management, Hotel Management
Dear Jim, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler
Posted 28 Jul 2024
Great stay and affordable for a quick getaway. Clean and welcoming.
Comment from Hotel Management
30 Jul 2024 by Hotel Management, Hotel Management
Dear Brian, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management
