Ratings based on 27 Verified Reviews
3.2 Room cleanliness
2.8 Service & staff
2.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Eva, Hotel Management
Thank you for sharing your seamless experience, Jim! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Eva
by A verified traveler
Posted 7 Jun 2024
They do not return my money. They send to Motel 6. Nights May 13, 14. If not return police call
Comment from Hotel Management
13 Jun 2024 by Eva, Hotel Management
Hi, Juan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Eva
by A verified traveler
Posted 2 Jun 2024 on Hotels
My room was canceled for no reason before I even got there and once I was there no help was offered to figure out what was wrong. I was told to “contact hotels.com and they can call me” and they wouldn’t even let me charge my phone so I could figure anything out.
Comment from Hotel Management
7 Jun 2024 by Amy, Hotel Management
Hi, Josh! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
by A verified traveler
Posted 23 Apr 2024 on Hotels
Comment from Hotel Management
4 Jun 2024 by Eva, Hotel Management
We are sorry for the inconvenience caused to you, Christy! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Eva
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Barbara, Hotel Management
Hi, Guestname! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Dewi, Hotel Management
That is great to hear, Delmar! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
by A verified traveler
Posted 22 Jan 2024 on Hotels
Comment from Hotel Management
5 May 2024 by Lisa, Hotel Management
Hi, Casteal! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Marsha! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A verified traveler
Posted 5 Dec 2023 on Hotels
Comment from Hotel Management
23 Jan 2024 by Dewi, Hotel Management
Hi, Reinaldo! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi
by A verified traveler
Posted 4 Dec 2023
I did the reservation on Expedia, when we arrived to the hotel, they told me that they cancelled the reservation without notice.
I called Expedia and they were not notice either about the cancellation.
Horrible customer service. Worst experience I ever had.
Comment from Hotel Management
23 Jan 2024 by Joey, Hotel Management
We are sorry for the inconvenience, Mariana! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joey
