Ratings based on 572 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from alto
Posted 14 Nov 2024
The people were so nice but it would have been good to have access to more touring options. 6
by A verified traveler
Posted 27 Oct 2024
The resort and amenities were first class. The staff was even better. The entire experience checked all of the boxes and exceeded our expectations. For sure, this was the best resort experience my wife and I have ever had.
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 4 Oct 2024
Beautiful spacious room with an incredible view. The pools and beach were great and very quiet.
The staff was exceptional, attentive and always wanting to help. Only one staff member spoke English, Peem was really great, though it was challenging to communicate when she wasn’t on shift.
Laundry facilities were constantly busy and in the “sister resort” which was quite inconvenient.
The bed was firm and could use a mattress topper for comfort. Pillows and bedding were perfect. The buffet breakfast and dinner were lovely and definitely worth it.
Overall this was a very nice stay.
by A verified traveler
Amazing hotel
Posted 7 Aug 2024 on HotelsAmazing hotel! Staffs were extremely helpful to book us restaurants, transfers etc. very attentive and friendly. The hotel shares the facilities with the sisters hotel next door, which is convenient for one that doesn’t want to drive.
by A verified traveler
Posted 29 Jul 2024
Stunning property with great amenity. Our room was lovely, the staff attentive and professional, and the property clean and beautifully maintained. We had a wonderful experience.
by A verified traveler
Posted 21 Jul 2024
Great wellness property at Terrace Club, the little brother of main property, the relaxation and jets pools were amazing, the service in general was excellent, the rooms were nice and big, Peem and Takatani were exceptional ! We highly recommend this property !
by A verified traveler
Posted 18 Jul 2024 on Hotels
It was great experience.
My wife and I had wonderful and peaceful time at Terrace.
Thank to all the staff members
and hope to see you again.
by A verified traveler
Posted 3 Jul 2024
Having looked forward to our stay at the end of our tour of Japan and booking the terrace club we were underwellmed by the club. Whilst the room was spacious and with great views, the beds were short and uncomfortable as was the lack of blackout blinds. Overall decor was dated for an offering of this level and does not compare to Shangri-la or Jumeirah brands. Club pool facilities were pior, uncomfortable sun loungers, parasols that blew over, no operational pool bar and no wifi coverage. The staff for breakfast, tea and happy hour were mostly good and friendly, we would especially callout excellent service from Kaneshiro. The main terrace hotel was far better visually, much more comfortable sun loungers but again no wifi coverage by the pool, no operational pool bar, no where to get water and cafe only from 11am. We were also found it difficult to get food on sunday 30th in any of the restaurants other than the buffet which we had the previous night, other restaurants were either closed or hosting private functions. We eneded up having room service. Overall great location, huge potential, but dated and lacks the superior offering of other brands.
by A verified traveler
Posted 30 Jun 2024 on Hotels
