Ratings based on 225 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
Had to walk very far to reach my room, it was not convenient, also bathroom condition wasnt good. Windows were also locked and there was no way to expeirne e the patio. What a shame, it was something i was looking forward to.
by A verified traveler
Posted 2 Oct 2024
Had a great visit. The staff were excellent the rooms super nice and we truly had a lovely 4 days.
Comment from Hotel Management
2 Oct 2024 by 大城 智枝子, Hotel Management
この度は、パレスインムーンビーチの御宿泊御予約誠にありがとうございます。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。ホテルの中は、緑に囲まれたカーテン（ポトス）小鳥のさえずりが響き、地下一階の池に魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。ホテルの客室、スタッフへのお褒めのお言葉をいただき大変光栄に思います。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。またのお越しをスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 2 Jun 2024
Pleasant stay with clean and diligent housekeeping. Pool opens a little late for us but it’s ok.
Comment from Hotel Management
3 Jun 2024 by 大城 智枝子, Hotel Management
Thank you very much for staying at Moon Beach Palace Hotel.At our hotel, we strive to create a relaxing space filled with the sound of waves, greenery, and fish swimming in the pond, creating a sense of freedom. We want as many guests as possible to experience the resort atmosphere.We are very honored to receive your compliments of our hotel rooms and staff.We will continue to work hard every day to help our guests create memorable trips.Thank you for your comment.All our staff look forward to welcoming you again.
by A verified traveler
Posted 28 May 2024
Palace in Moon Beach exceeded our expectations! The staff is extremely friendly and accommodating. The hotel is located on a picturesque section of beach and the grounds are well laid out and appealing, with beautiful plants, trees, flowers and other foliage. The interior and common areas are clean and well maintained and the interior plants and fish ponds are amazing. The rooms are spacious and clean, though the style may be a bit dated. FYI: bed mattresses are quite firm and the beds are a little smaller than their American counterparts. The hotel location is convenient, with a Lawson's store near the property entrance, and dozens of shops and restaurants within a half mile walk from the hotel. The hotel has an excellent breakfast buffet with many, and varying food options and an excellent dinner buffet, as well. There are two other restaurants on the property (though we did not try them) and a bar overlooking the beach. Parking is ample and easy to get in and out. The hotel has several stores with toiletries, snacks, artwork, clothing, etc. and vending machines, too. There is also an outdoor smoking area, complete with a garden and water feature. The hotel has two pools and the beach has rentable lounge chairs and umbrellas and a number of water activities are available for a fee. We were traveling with a wheelchair and the hotel and grounds were accessible, with staff members who were happy to assist, if needed.
Comment from Hotel Management
29 May 2024 by 大城 智枝子, Hotel Management
Thank you very much for staying at Moon Beach Palace Hotel.Our hotel strives to create a relaxing space filled with the sound of waves, green plants, and fish swimming in the pond, giving a sense of freedom. We would like as many guests as possible to experience the resort atmosphere.We are pleased that you were able to be soothed by the beauty of nature and refreshed during your stay.There are plenty of convenience stores and restaurants in the vicinity.We will continue to work hard every day to help our guests create memorable trips.Thank you for your thoughtful comment.All our staff look forward to welcoming you again.
by A verified traveler
Posted 18 Apr 2024
Restaurants around are expensive, everything else is awesome.
Comment from Hotel Management
19 Apr 2024 by 大城 智枝子, Hotel Management
Thank you very much for staying at Moon Beach Palace Hotel.At our hotel, we strive to create a relaxing space filled with the sound of waves, greenery, and fish swimming in the pond. We would like as many guests as possible to experience the atmosphere of the resort as much as possible.There are many convenience stores and restaurants in the vicinity.We will continue to strive every day to help our customers create memories during their travels.Thank you for your kind comment.All of our staff are looking forward to seeing you again.
by A verified traveler from Brampton
Posted 6 Sep 2023
Beautiful property that's main focus is the private beach.
You do have to cover up tattoos which was no issue for us. They sell tattoo cover stickers and we prepared in advance with an arm band because of some prior research.
You've got to expect to respect the local traditions, it's not really a big deal. We're tourists from Canada and I can see how other tourist from all over are quite obnoxious.
Hogging the water pads, loud, playing music on the beach. Although the locals and other Japanese ppl don't complain, I think it's out of respect more than anything. Just be cautious of your behavior and be polite towards the people of Japan are and their customs.
Loved the hotel and the trip as a whole.
Comment from Hotel Management
7 Sep 2023 by Colin Y. Sewake, Customer Service Representative, Hotel Management
Thank you for staying with us at Palace in Moon Beach and for providing us with your valuable review. Weʻre really glad to hear you enjoyed your accommodations and overall experience and hope that youʻll return to enjoy more!
by A verified traveler
You have to pay for every little thing
Posted 4 Jun 2023 on HotelsWe stayed here for 3 nights but I’ll only give an opinion based off the first night and a couple other details as a typhoon kind of ruined our stay which is not the fault of the hotel. The elevators smell SO musty, most of them are carpeted on the floor and walls which is insane given the humidity. I’d hold my breath for the duration of use, it was so bad. The room was great - very spacious, clean, nothing bad to say about it. The pools were lovely but the hours seem short - outdoor closes at 6pm and indoor closes at 8pm which isn’t awesome. The beach is very uncomfortable to walk on once you get closed to the water. Tons of corral all over the place, some is quite sharp. It also closed at 5pm so no more swimming after that. They charge you for every little thing here - extra towel in your room, ¥400; want to take a kayak out, ¥3000; use the on-site onsen, ¥1700. The map they give you during check in is also very outdated, half the restaurants in the area that are listed are closed. Wasn’t my favourite place
Comment from Hotel Management
5 Jun 2023 by 大城, Hotel Management
Thank you very much for staying at Palace in Moon Beach from among many hotels.We would like to express our sincere gratitude to all the staff.Unfortunately, due to the typhoon, we were unable to use the beach activities during our stay.However, due to construction work (earthquake resistance) in the building, we apologize for the inconvenience caused in terms of facility equipment (elevator). I am telling the facility management of Hotel Moon Beach.The indoor pool is also open until 20:00, and the hours are shortened due to the corona disaster.We will check and correct the map of stores near the hotel.Thank you for your advice.We will continue to improve so that your stay will be more comfortable.We are very sorry for the inconvenience caused to our customers in various ways. We will share your comments in the hotel and strive to improve so that our guests can have a more comfortable stay.We are looking forward to seeing you again.
by A verified traveler
Posted 9 Dec 2022
by A verified traveler
Posted 2 Nov 2022
Fabulous place to stay but the traditional Japanese style room beds were not very comfortable
Comment from Hotel Management
4 Nov 2022 by 大城, Hotel Management
Thank you very much for your reservation at Palace in Moon Beach.At our hotel, we strive to create a relaxing space where you can relax with the sound of waves, greenery, and fish swimming in the pond. We would like as many guests as possible to experience the atmosphere of the resort.The Japanese-Western style room on the mountain side has 2 single beds, a tatami mat room of 4.5 tatami mats,The seaside Japanese-Western style room has 2 semi-double beds and 6 tatami mats. Thank you for your understanding.Thank you for your comment.We are looking forward to seeing you again.
by A verified traveler
Posted 3 Oct 2022
We had an amazing stay in this hotel. Its has an easy access to any marine activities we want. But unfortunately we didn’t have enough time to do all the activities. The hotel staffs wasn’t so friendly to us, its hard to catch smiles on their faces, i believe Okinawan people are warm and happy people. But the all experiences was worth it. We highly recommend the place!
Comment from Hotel Management
8 Oct 2022 by 大城, Hotel Management
Thank you for staying at Palace in Moon Beach.Thank you for choosing our hotel from among many hotels.With the sound of waves, greenery, and fish swimming in the pond, the hotel is filled with a feeling of liberation.Although it is 50 years old, the room was renovated two years ago. I am very happy that you were pleased with the spacious and comfortable space and location.Our hotel strives to create a relaxing space. We would like as many customers as possible to experience the atmosphere of a full-fledged resort at a reasonable price.We will continue to strive every day to help our customers create memories of their trip.Thank you for your comment.We are looking forward to seeing you again.
