Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by ANAインターコンチネンタル万座ビーチリゾート, Hotel Management
この度は当ホテルをご利用いただき、誠にありがとうございました。お客様から頂戴しました評価を真摯に受け止め、より良いサービスを提供できるよう、スタッフ一同努めてまいります。もしご不便やご不満な点がございましたら、ぜひお聞かせいただけますと幸いです。お客様からのご意見を参考に、今後のサービス向上に活かしてまいります。またのご利用を心よりお待ち申し上げております。
by A verified traveler from Irkutsk
Posted 28 Nov 2024
Great time and nice stuff. Amazing beach area
Comment from Hotel Management
29 Nov 2024 by ANA Intercontinental Manza Beach Resort, Hotel Management
Thank you very much for giving us your feedback!We are very pleased to see that you had a great time at the beach. We would also like to thank you for your comment about our staff. Your comment inspires incredible encouragement within our colleagues.Thank you once again and we look forward to seeing you.
by A verified traveler
Posted 13 Nov 2024
Fairly average. The view from the room was stunning, I enjoyed waking up to it every morning but I was disappointed by the limited availability of rooms with queen or king bed and had hoped for more from the resort facilities. Pool area as well very average. The restaurants and spa had limited availability, which made it challenging to fully enjoy the amenities. Overall, I expected a bit more from the experience given the resort’s reputation so we spent most of our time exploring the island instead and it served well as a place to sleep only
Comment from Hotel Management
18 Nov 2024 by ANA Intercontinental Manza Beach Resort, Hotel Management
Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the stunning view from your room and that it contributed positively to your mornings.However, we sincerely regret that certain aspects of your stay did not meet your expectations. We understand your disappointment regarding the limited availability of rooms with queen or king beds, as well as the challenges you faced with accessing our resort facilities, including the restaurants, spa, and pool area. Your feedback is valuable, and we will use it to evaluate how we can improve our offerings and better accommodate our guests' needs.We hope that, despite these challenges, the beauty of the island provided a memorable aspect of your visit. It would be our pleasure to welcome you back in the future, should you decide to give us another opportunity to deliver the exceptional experience we strive for.Thank you once again for your feedback.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by ANA Intercontinental Manza Beach Resort, Hotel Management
Thank you for your positive review! We are delighted to know that you had an enjoyable stay with us. Your feedback is greatly appreciated and encourages our team to continue delivering excellent service.We look forward to welcoming you back in the future for another memorable experience.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by ANA Intercontinental Manza Beach Resort, Hotel Management
Thank you for taking the time to share your review with us. We value every review we receive, as it helps us better understand our guests’ experiences and continuously improve our services.While we noticed your rating, we would appreciate any additional comments or insights you may have to help us address any concerns you encountered during your stay. Your satisfaction is our priority, and we would welcome the opportunity to make any necessary improvements.Please feel free to reach out to us directly if you would like to discuss your experience further. We hope to have the chance to welcome you back and provide a more positive experience in the future.
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
23 Sep 2024 by ANA Intercontinental Manza Beach Resort, Hotel Management
Thank you for your positive review! We are delighted to know that you had an enjoyable stay with us. Your feedback is greatly appreciated and encourages our team to continue delivering excellent service.We look forward to welcoming you back in the future for another memorable experience.
by A verified traveler
Posted 14 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by ANAインターコンチネンタル万座ビーチリゾート, Hotel Management
過日はANAインターコンチネンタル万座ビーチリゾートへお越しいただき、誠にありがとうございます。10点満点の評価をいただき大変光栄に存じます。これからも常にお選びいただけるホテルを目指し、スタッフ一同精進してまいる所存でございます。お客様のまたのお帰りをお待ちしております。
by A verified traveler
Posted 26 Aug 2024
Air conditioning did not work properly,very tired hotel, stay there years ago and was much better. Not enough elevators, very crowded, takes 20 plus minutes to ride the elevator.
Comment from Hotel Management
28 Aug 2024 by ANA Intercontinental Manza Beach Resort, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the malfunctioning air conditioning, the condition of the hotel, and the long wait times for the elevators. Your feedback is invaluable, and we are committed to addressing these issues to improve the experience for all our guests.We appreciate your loyalty and your past positive experiences with us. We hope to have the opportunity to welcome you back in the future and provide you with the quality stay that you have come to expect from us.
by A verified traveler
Posted 19 Aug 2024
Clean
Comment from Hotel Management
20 Aug 2024 by ANA Intercontinental Manza Beach Resort, Hotel Management
Thank you very much for your feedback regarding your recent stay here with us.We are very pleased to see that you found our facilities clean. If you have any suggestions or feedbacks for us please do not hesitate.We look forward to seeing you in the future and providing you with another exceptional stay.
by A verified traveler
Posted 8 Aug 2024
Loved this property with a very beautiful and peaceful environment , staff was really friendly and helpful .
Comment from Hotel Management
9 Aug 2024 by ANA Intercontinental Manza Beach Resort, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the peaceful environment and found our staff to be friendly and helpful. It was a pleasure having you with us, and we hope to welcome you back for another relaxing stay in the future!
