Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Overall, good
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Great location next to the station. The pool, jacuzzi and sauna were outstanding although it wasn’t clear there is a fee to use it. The hotel is pricey and the pool is a basic amenity.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Dear CareyThank you very much for choosing Hotel Granvia Okayama and for taking the time to share your valuable feedback with us.We are delighted to hear that you appreciated our convenient location and enjoyed our pool, jacuzzi, and sauna facilities. However, we sincerely apologize for any inconvenience caused by the lack of clear prior information regarding the usage fees for these amenities. We will take immediate steps to ensure that such information is communicated more effectively to our guests in the future.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Director of Rooms
by A verified traveler
Posted 3 Nov 2024
Definitely not a 4 star hotel as advertised. A bit outdated compared to other 4 star hotels. Good location.
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Dear DragosThank you very much for choosing Hotel Granvia Okayama, and for taking the time to share your feedback with us. We are delighted to hear that you were satisfied with our convenient location.However, we sincerely apologize that the condition of our facilities did not meet your expectations. We are committed to continually improving our amenities and services to ensure a comfortable stay for our guests.We will continue to strive to improve our services so that we can provide a space that satisfies our customers.We are looking forward to welcoming you back soon.Sincerely yours,Director of Rooms
by A verified traveler
Posted 25 Oct 2024
Staff was very helpful and friendly. Everything was clean and comfortable.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Dear LeslieThank you very much for choosing Hotel Granvia Okayama.Our staff is truly honored to receive your kind words about their “very helpful and friendly” service. We are also delighted to hear that you had a clean and comfortable stay with us.Your warm words are the greatest encouragement for our staff. We will continue striving to provide services that exceed your expectations. When you next visit Okayama, we would be honored to welcome you back to our hotel.We sincerely look forward to your return.Director of Rooms
by A verified traveler
Posted 23 Oct 2024
Extremely comfortable, well located, and excellent service
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Dear JeremyThank you very much for visiting Hotel Granvia Okayama.We are honored to receive your kind words regarding our location and service.We will continue to strive to be better and ook forward to welcoming you back soon.Best regards,Director of Rooms
by A verified traveler
Posted 16 Sep 2024 on Hotels
by A verified traveler
Posted 8 Sep 2024
by A verified traveler
Posted 27 Aug 2024 on Hotels
