Ratings based on 22 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2021
Wonderful lodge and spa in the hillside Okaukuejo, Namibia. They upgraded me due to COVID to a beautiful modern room with a speckling of antiques. The staff was attentive and warm. Food was excellent! Massage and a pool day was a nice break. Did a late afternoon game drive and a morning trip to see the Himba tribe. Wish I had stayed longer!
by A verified traveler from Toronto
Posted 10 Oct 2019
Lovely views, can see game at the waterhole in front of the lodge, or in the hills below. Staff was lovely. Came with free half hour spa treatment and a car wash before departure. Menu and wine selection decent for the location. Rooms were larger and more comfortable than expected. Wonderful cold pool that was so refreshing after a hot afternoon!
Comment from Hotel Management
10 Oct 2019 by Eagle , Hotel Management
Thank you for sharing your experience at Eagle Tented Lodge through Expedia.
We really appreciate your feedback and are delighted to hear that you had a wonderful experience at Eagle Tented Lodge, it was an Xtreme pleasure hosting you. We take pride in excellent service to all Guest that come through our door by not only meeting, but exceeding their expectations.
Your feedback is integral to our ability to improve our services and will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional service.
Thank you once again for taking time out to write about your experience at Eagle and we are looking forward to welcoming you back soon!
Kind regards,
Maurice Sales & Marketing
by A verified traveler from Madagascar
Posted 12 Aug 2018
This is a really unique property and we enjoyed our short stay. The dinner, although a fixed menu, was very tasty. The rooms are interesting and comfortable, and the hot shower was such a treat after many cold ones. The view from the room terrace at night was a highlight. The lodge is located around an hour outside the park.
by A verified traveler
Posted 1 Aug 2018 on Hotels
Recommended
for Everyoneby A verified traveler from canada
tented lodge
Posted 10 Mar 2018
Pros: the views from the property decks
the pool area
Cons: we heard a shortcut road into Etosha park will be available soon that will make the location a lot better
Location: safari drives in Etosha
Only 8 tents available
long walk from tents to mail building
staff spares but helpful
tents have seen better times
bedding good and clean
restaurant okay
Recommended
for Everyoneby A verified traveler from South Africa
excellent rooms - Poor service
Posted 19 Apr 2017
Pros: The rooms
Cons: Restaurant service needs to be improved!Clients should be told in advance if there are renovations going on so they know in advance.
Location: should be told it is 45 minutes from the Etosha Park.
The rooms were excellent but the restaurant service was very slow,took 2 hours to get a toasted sandwich for lunch,dinner was a bit better,breakfast over an hour for 2 poached eggs.Alot of building going on so alot of noise and mess around.
by A verified traveler
Great hotel
Posted 11 Jan 2017 on HotelsGreat hotel, beautiful rooms with outdoor shower
by A verified traveler from Hong Kong
Extremely dangerous and terrible stays in my life
Posted 13 Jan 2016
Pros: There was nothing good to be mentioned as we had been victims of criminal case happened in the hotel.
Cons: Safety was a big problem. There was no hidden camera, we did not see any security guard in the area, although the GM said there were 5 guards! Enough?
Location: It would take around 1 hour by car to reach Etosha Park.
We booked 2 “Luxury Tent” rooms for consecutive 3 nights, my wife and I lived in one room, while my friend lived in another room.
At around 9:30 am on 25 Dec 2015 when my wife got up, she noted that her backpack was missing, while I noted that my suitcase and backpack were searched by someone, my trousers and my little bag which I stored valuable items such as passports, credit cards and cash notes were missing, there were lot of coins on the chair where I placed my trousers, however, I closed all screen windows and locked the door before sleeping in the room. Then I walked outside the room, I observed that there was a hole under one of the screen windows which was probably made by the theft(s). I immediately went to the room of my friend and found that there was a similar hole in his room too. I reported to the hotel.
After a while (less than 20 mins), when the General Manager came, he bought the backpack of my wife together with my little bag, saying he found these items hanging on a tree. After checking the backpack and the little bag, I observed that all my cash notes were gone. The General Manager promised to give us the full amount of our loss as compensation on the next working day of a bank.
After we left the hotel, the General Manager said he had a limited authority that he could not offer any help.
As we were sleeping in rooms which windows and door were closed and locked respectively, being broken into the rooms was definitely the insufficient force of security.
by A verified traveler
Posted 29 Jun 2023 on Ebookers
Top staff… so friendly!!
by A verified traveler
Posted 10 Oct 2019
TROP loin d'etosha
l'etablissement est vraiment vieux
Comment from Hotel Management
10 Oct 2019 by Eagle, Hotel Management
Thank you for providing us with your feedback. As we pride ourselves on delivering a memorable Lodge experience during your travels, we have unfortunately fallen short of our goal during your recent travels to Namibia.
Please accept our sincere apology for any inconvenience and discomfort that this might have caused you. We have taken note of your feedback regarding our ESTABLISHMENT and do take it in a very serious light, we will try and improve the outdated look of the property.
I can assure you that we are always in search of excellence and we look forward to have another opportunity in the near future to welcome you back to experience the true Eagle Tented Lodge Hospitality that we are very proud of giving to our GUESTS.
Regards,
Maurice
Sales & Marketing at Namibia Collection
