Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
I booked a king room with a jetted tub. When I arrived at the hotel I was put in a basic double room with no tub.
I spent 4 hours driving in a blizzard, on my birthday, to this hotel because it was one of the only ones last minute that had a room with a jetted tub. We arrived after office hours, & couldn’t even get ahold of someone to fix the problem.
by A verified traveler
Posted 16 Jan 2025
Comment from Hotel Management
17 Jan 2025 by General Manager, Hotel Management
Dear Laura,Thank you for the generous rating of Ogunquit Hotel and Suites. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 14 Jan 2025
Awesome
Comment from Hotel Management
15 Jan 2025 by General Manager, Hotel Management
Dear Adrienne,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Ogunquit Hotel and Suites. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
14 Jan 2025 by General Manager, Hotel Management
Dear Hope,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Ogunquit Hotel and Suites and it will be our pleasure to host you again.Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 7 Jan 2025
Great place for the price. I upgraded to 2nd floor room witn balcony, it was huge. Hottub is outside like we like it..great lil place
Comment from Hotel Management
8 Jan 2025 by General Manager, Hotel Management
Dear Michael,At Ogunquit Hotel and Suites, we endeavor to provide every guest with an amazing experience. We are delighted to hear that you loved your well-assigned room, reasonable pricing, and our hot tub. It was a pleasure to host you, and we hope to see you again soon.Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 3 Jan 2025
Spa tub and fireplace 😍
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Noelle,Thank you for visiting us recently and for your kind review. We are delighted you could take advantage of our hotel amenities, including a Spa tub and fireplace, and that this made your stay at Ogunquit Hotel and Suites an enriching experience. We are grateful for your business and hope to see you again soon.Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 1 Jan 2025
Front desk staff was awesome he was very friendly
Comment from Hotel Management
1 Jan 2025 by General Manager, Hotel Management
Dear Hope,Thank you for taking the time to let us know about your visit. Our front desk staff will be so pleased to know that you found him to be friendly and efficient. It will mean a lot to him that his efforts are being noticed and appreciated. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 31 Dec 2024
Close to beaches
Comment from Hotel Management
1 Jan 2025 by General Manager, Hotel Management
Dear Martin,It was a pleasure hosting your recent stay at Ogunquit Hotel and Suites. We are pleased to note that our location suited your needs and was convenient to reach the beaches. We hope to see you again when your travels bring you back into the area. Happy New Year!Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 31 Dec 2024
They weren't there to check me in! I booked and confirmed online around 8:30 PM. They send an email about calling ahead of time but it wasn't sent until 10:00 PM. So I called the emergency line but no one picked up! There is an emergency line and NO ONE PICKED UP!!!
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Brett,Thank you for choosing our hotel for your recent stay. We sincerely apologize for the inconvenience you experienced during your check-in process Also, we are sorry for the delayed communication and the lack of assistance through our emergency line. Please accept our apologies and rest assured we will evaluate what we can do differently going forward to avoid such inconveniences. Thank you again for your feedback, and we hope to have the opportunity to host you again in the future.Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by General Manager, Hotel Management
Dear Nicole,It is wonderful to know you had an enjoyable stay at Ogunquit Hotel and Suites. We appreciate the rating and hope to welcome you back again soon.Sincerely,Nirav Patel,General Manager
