Ratings based on 86 Verified Reviews

4.2 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 May 2024
Everyone was so nice to me, I felt like a king; and the property was so beautiful.
5 out of 5
by A verified traveler

Posted 26 Dec 2019
Very nice service!! I really want to come back again!!
5 out of 5
by A verified traveler

Excellent service

Posted 9 Dec 2019 on Hotels
Though the hotel is a little old but overall the service was excellent. Room is spacious and clean.
4 out of 5
by A verified traveler from Hong Kong

Posted 21 Nov 2018
Open bath is excellent. Buffet dinner and breakfast are nice. Good services.
1 out of 5
by A verified traveler

Poor unfriendly service, noisy and run down

Posted 22 Nov 2016 on Hotels
In our regular travels to Japan, this is our worst ryokan experience. The service lady (not Japanese) was rude from the beginning. She pointed somewhere in the pitch black distance and told us to park our car ourselves (we don't know where the parking is actually) and to carry our own luggage from the car, which is unheard of for an authentic Japanese Ryokan. This is followed by wrongly allocating us to a much smaller room, despite paying a premium for a bigger 5 person room. We were told that there was no error in room allocation. Upon our insistence that there must have been a mistake, we were then directed to another bigger room, as we found out that they had overbooked and wrongfully allocated our original room to other guests. This ryokan is run down and there are many tourists and it feels like a market more than a restful ryokan. We will definitely avoid this ryokan in future, as we did not enjoy the experience. If you are looking for a peaceful ryokan, this is the wrong one.
4 out of 5
by Yin Mei Alice

This traveler left a rating score only Posted 30 Mar 2016 on Hotels
4 out of 5
by Sam from Hong Kong

Nice hotel with great Onsens

Posted 15 Feb 2016 on Hotels
Very nice and quite hotel with several onsens. A little bit remote and difficult to find by google map. Suggest to arrive before sunset.
5 out of 5
by A verified traveler

Great place

Posted 22 Sep 2015 on Hotels
Very helpful and friendly staff. Lovely variety of onsens to visit. Large selection of foods for breakfast. A great place.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Sep 2024 on Hotels
5 out of 5
by A verified traveler

Posted 27 May 2024
熊本県側の温泉、大分県側の温泉、送迎バスで行く別館の露天風呂。 とても良かったです。 スタッフがとても親切で気持ちよかったです。 食事も美味しかったです。 ビールも上手に注いでくれて美味しかったです^ - ^
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