Ratings based on 941 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Viola
Posted 22 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Sincerely, By Hotel Management, Hotel Management
Dear Aubrei,Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve,helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.
by A verified traveler
Posted 22 Sep 2024
When we arrived there was no one working due to a water leak which resulted in the interruption of water in our room. The street noise was horrendous as well as the noise above us and in the hall.
Comment from Hotel Management
22 Sep 2024 by Sincerely, By Hotel Management, Hotel Management
Dear Angela, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management.We do hope you allow us another opportunity on a future stay to show you, how we used youroverall comments to improve.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Sincerely, By Hotel Management, Hotel Management
Dear Robert,Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve,helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.
by A verified traveler
Posted 12 Sep 2024
Wouldn’t recommend it
Comment from Hotel Management
15 Sep 2024 by Regards Hotel Management, Hotel Management
Dear Hans,Thank you for your feedback and, we would like to apologize to not meet your expectations for the stay. I have addressed all the issues that you listed with the team and escalated it further to find the solution. I will also look into the matter of the housekeeping related issues. Our team works really hard to give an excellent experience to all our guests. This is an uncommon situation. We Hope you will re-visit us again and give us another opportunity to prove ourselves.
by A verified traveler
Posted 12 Sep 2024
Get what you pay for
Comment from Hotel Management
15 Sep 2024 by Sincerely, By Hotel Management, Hotel Management
Dear Norm,Thank you for staying at our hotel and for taking the time to write a review. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve,helps us better our service, especially with the condition of the hotel, amenities, cleanliness, andbreakfast. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Sincerely, Management, Hotel Management
Dear Adam,Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know.On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 9 Sep 2024
Cozy comfortable and no issues
Comment from Hotel Management
9 Sep 2024 by Hotel Management, Hotel Management
Thank you for selecting our hotel for your recent visit to our area. We are continually craftingenriching experiences for our guests through inspired service and our commitment to quality.Our team members strive to provide the best service, down to the smallest detail. We aredelighted that we achieved this during your visit. Thank you for the recommendation and welook forward to your next visit.
by A verified traveler
Posted 8 Sep 2024
Very nice front desk person.
Comment from Hotel Management
8 Sep 2024 by Sincerely, By Hotel Management., Hotel Management
Dear Nancy,Thanks for sharing your valuable feedback. We appreciate it. We ensure to keep improving our services & features. Please revisit our location when travel brings you near by area.
by A verified traveler
Posted 7 Sep 2024
Basic, but everything clean and in good condition.
Comment from Hotel Management
7 Sep 2024 by Hotel Management, Hotel Management
Dear Gena,Thank you for staying at our hotel and for taking the time to write a review. Although your overallvisit was pleasant, we apologize for the difficulty you experienced with our service. Your sincerefeedback, including the comments about what we did right and areas where we can improve,helps us better our customer service. Weappreciate your patience and hope to see you again soon.
