Ratings based on 103 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Management & Team, Hotel Management
Lieber Kenneth, vielen Dank für Ihre Punktzahl.Herzliche Grüße aus dem LIBERTY
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
13 Sep 2024 by Sarina End und das LIBERTY Team, Hotel Management
Lieber Lewis, vielen Dank für Ihre top Bewertung! Es freu uns sehr und wir fändes es sehr schön, Sie wieder mal bei uns begrüßen zu dürfen.
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Management Team, Hotel Management
Vielen Dank für Ihre Bewertung Liebe Sarah :-)
by A verified traveler
Service could have been better
Posted 21 May 2024 on HotelsWe arrived late and we understand that the only menu available was very small. However I asked if an omelette could me made. I could see at least 5 people working in the kitchen, however was told that this was not possible. I don't eat gluten and really there was not a lot on this menu to eat. I asked for a quiet room pre book in but was put next to a busy road.
Comment from Hotel Management
4 Jul 2024 by Christian Henninger, Hotel Management
Dear Linda,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Cool hotel - comfortable rooms.
Posted 21 May 2024 on HotelsThe hotel design is incredible- I hadn't realised that the property had been a prison - unique and interesting and all decoration is to a high standard. Rooms are very comfortable. 1 downside- we arrived late after being delayed due to the most horrendous electrical storm and had called ahead to say we were going to be late and ask if the restaurant would still be open (or we would stop on the way). We were told that it would be open until 11. We eventually arrived at 10. We got food but the bar menu was essentially bruschetta or beef tartare. My colleague is gluten intolerant and asked if she could have a omelette but was told no. We asked for dessert at 10.50 and were told that the kitchen was closed. The staff were professional but there was no flexibility for very tired, hungry travellers who have to look to the hotel as a home from home when they are away. It was a bit of a shame. When you travel a lot what makes things easier and the difference from a good experience to a great experience is empathy.
Comment from Hotel Management
4 Jul 2024 by Christian Henninger, Hotel Management
Dear Katharine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
A must stay if in the region
Posted 13 Sep 2023 on HotelsFascinating hotel, beautifully converted. Fabulous restaurant and terrific service. Lovely big room with view over park (try and stay in these rooms if you can). Only negative comment is, for a such a large room and bathroom, please design some bathroom bench space, guests have more than a toothbrush.
Comment from Hotel Management
14 Sep 2023 by Front Desk Manager, Hotel Management
Dear Garry,Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would like to work on getting more storage space in the bathroom.We would be very happy to welcome you again.Best regards from LIBERTY
by A verified traveler
Posted 16 Aug 2023
A former historic prison decommissioned in 2009 this hotel provides an outstanding experience standing out in the area. Very upscale. Dining and bar are excellent. And doors open from both sides! - their tagline. You learn a lot about the failed 1848 revolution trying to install democracy.
Comment from Hotel Management
14 Sep 2023 by Front Desk Mnager, Hotel Management
Dear Hans, Thank you for your nice review. We are very pleased! All the best and kind regardsSarina EndFront Desk Manager
by A verified traveler
Posted 26 Mar 2023
Great staff, check in was super easy, very new feeling hotel
Comment from Hotel Management
16 Aug 2023 by Front Desk Manager, Hotel Management
Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely YOUR LIBERTY TEAM
by A verified traveler
Posted 20 Dec 2022 on Hotels
Comment from Hotel Management
16 Aug 2023 by Front Desk Manager, Hotel Management
Lieber Scott,vielen Dank für die top Bewertung.Wir freuen uns, Sie bald mal wieder zu sehen!Freundliche GrüßeIhr Liberty Team
by A verified traveler
Posted 30 Sep 2022 on Hotels
Comment from Hotel Management
16 Aug 2023 by Front Desk Manager, Hotel Management
Lieber Chris, vielen Dank für die tolle Bewertung unseres Hotels! Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wieder zu sehen. Es grüßt Sie ganz herzlichIHR LIBERTY TEAM
