Ratings based on 959 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Arely, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Arely, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 17 Nov 2024
The customer service was good besides the one cleaning lady that approached me as I was heading to checkout the next day, saying to me I needed to go pay for the brunch that we basically had to walk through to get out the hotel. We never got any food, so it was very shocking for someone to walk up and make that statement when you had your luggage in your hands. I felt very offended by that, but besides that, the room smelled like dog, and the linens in the room was dirty, so I sent my husband to go and get more linen. We couldn’t use the hot tub because it was dirty with hairs and debris in it. We were there for my daughters birthday and it was really fun for her except the part about our room being dirty, I think if you are going to charge 150 or more for a room you should get a clean room at least.
Comment from Hotel Management
18 Nov 2024 by Aileen, Hotel Management
Thank you for your feedback, we will discuss these issues with our housekeeping staff.
by A verified traveler from Odessa
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Aileen, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Arely, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 7 Nov 2024
A awesome place
Comment from Hotel Management
8 Nov 2024 by Arely, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 6 Nov 2024
We are locals who love to bring our kid here to swim. Since the bar has been closed, it is way more peaceful around there. Way to go Mcm! Staff is always super nice and helpful!
Comment from Hotel Management
6 Nov 2024 by Arely, Hotel Management
Thank you for your feedback and for staying with us. We hope to see you and your family again.
by A verified traveler
Posted 4 Nov 2024
The child facilities
Comment from Hotel Management
5 Nov 2024 by Arely, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Arely, Hotel Management
Thank you for your feedback.
