Ratings based on 72 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2023
after check-out, I have to leave my baggage in the hotel for a while to do my own business, the reception was very nice she let the security guiding me to the storage room.
by A verified traveler
Posted 24 Aug 2021
by A verified traveler
Last stay in this place 20 hard days
Posted 23 Jul 2020 on Hotels People at the reception are very unprofessional in particular the reception manager, the one with curly hair, never smiling to the costumer never able to get A positive answer to a request seems like her hobby is to annoy the costumers
Despite that there is one night receptionist which is very professional that speaks perfect english and some french which is absolutely amazing and helpful
Housekeeping changes bedsheets only every 3 days, and charged me new bed sheets because I had some blood on my bed
Also they leave bag trash all day long in the corridors and take 1 hour to change just 4 towels and not even changing the bed .. as an ex hotel worker I have never seen that i am still wondering what takes 2 ladies inside a room for just changing 4 towels?
Had to have a talk with the hotel manager to talk about all the negative things about my stay, she was comprehensive but unfortunately my stay was already spoiled
There are lots of strange people seating everyday in the lobby and in front of the hotel talking very loud in various middle east language.
Overall very low standards hotel, very noisy
Indeed, The location is good If you can get a room isolated your stay will be ok, Arcadia hotel definitely needs to improve many points
Because with the years the weak points are getting worse.
It was probably my last stay there as you can find a much better Quality place for The same price range.
Comment from Hotel Management
27 Jul 2020 by Ekaterina Gnatiuk, Hotel Manager, Hotel Management
Dear Jerome,
Thank you for taking the time to tell us about your stay at Hotel Arcadia. We are sorry that your experience did not meet your expectations. Your comments will be surely taken into account for taking appropriate measures to improve the service. We hope to welcome you back to our hotel!
by A verified traveler from Phoenix
Posted 18 Aug 2019
Great location . Breakfast at hotel was inexpensive and had lots of choices
by A verified traveler
Posted 24 Jul 2019
by A verified traveler
Posted 20 Jul 2019
The staff were always curtious and polite and friendly .most of the staff spoke English .it was nice and quiet even though it was peak season .
by A verified traveler
Posted 9 Jul 2019
Covinet from tram 5 which can be picked up out side main station by Mc Donald’s A 10 ins wa
K will but you at the main beach entertainment area
by A verified traveler
Good location not far from the beach
Posted 24 Jun 2019 on HotelsNice hotel but air conditioning only worked in living room so could not sleep in my bedroom as it was too hot
Comment from Hotel Management
4 Jul 2019 by Andrey Bychkov,, Hotel Management
Dear Michael,
We appreciate you taking the time to provide feedback from your recent stay and very glad that you enjoyed the hotel and its location. We apologize for the experience that certainly does not meet our standards. Be sure that that have already been forwarded to related departments in an effort to improve our service. We will do our best to provide you with the best service at the Hotel Arcadia in the near future. We are looking forward to welcoming you back soon.
Sincerely,
Andrey Bychkov,
Hotel Manager
by A verified traveler
arkadia area hotel
Posted 9 Jun 2019 on HotelsIt was ok decent location, the room was average but fine bathroom with a decent size shower.
by A verified traveler from Kiev
Posted 17 Sep 2018
we booked a room with a king bed, but were accommodated to twin bedded room, since there were no availability for king bedded room. they didn't offer an upgrade or to move us to the other room on the other night.
there was no hot water in the shower in our room, and as they said, on Saturday at 4 pm no one can fix it! and didn't offer any alternatives!
Hotel's parking is not free for the guests, and moreover there was no space for our car, even taking into consideration we informed the hotel in advance we will need it.
Comment from Hotel Management
2 Oct 2018 by Andrey Bychkov, Hotel Management
Dear Maria,
thank you for choosing Arcadia Hotel for your stay in Odessa and for sharing your impressions with us. The feedback we receive from our guests is very important for us because it allows to understand which areas require our special attention in order to avoid similar situations in the future and provide our guests with outstanding experiences. We were very sorry to know that some aspects of your stay did not meet your expectations. Thank you once again and we do hope that you will give us another chance to offer you more satisfactory experience in Arcadia Hotel.
Kind regards,
Andrey Bychkov,
General Manager of Arcadia Hotel
