Ratings based on 243 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Unfortunately a bit disappointed..
Posted 22 Sep 2024 on HotelsI was expecting a lot more from the property considering the amazing reviews but unfortunately the cleanliness fell short. The walls in the bedroom looked like they hadn’t been washed properly in a long time. We found a piece of candy under the bed. The rest was really clean but still, it’s not great. The staff however is extremely helpful and nice and when we gave them the word about the bedroom’s cleanliness they took it very seriously so I think it’s gonna get better.
Comment from Hotel Management
23 Sep 2024 by Laura / Kragsbjerggaard, Hotel Management
Tusind tak for din feedback. Den sætter vi stor pris på, da det er den måde vi kan forbedre os på. Vi er kede af at læse at dit ophold her på Kragsbjerggaard ikke levede op til dine forventninger. Vi tager din feedback til os, da vi går meget op i at alle vores gæster skal ankomme til et rent overnatningssted. Derfor vil der selvfølgelig også blive gjort noget ved det med det samme. Vi takker mange gange for din feedback, og håber på at du har lyst til at besøge os igen en anden gang. Du ønskes en fantastisk dag.
by A verified traveler
Posted 12 Aug 2024
Such a cute and peaceful property. When I booked I only saw pics of the room, so I was pleasantly surprised to see how lovely the courtyard was. The outside of the building looks original and well maintained, while the inside looks like a brand new hotel room. I appreciated the games provided including giant chess, ladder golf, table tennis, air hockey, and table football. Note that linens are not included but can be rented; and check in is from 15:00 to 17:00; so plan accordingly.
Comment from Hotel Management
13 Aug 2024 by Laura / Kragsbjerggaard, Hotel Management
Thank you very much for your feedback. We greatly appreciate this as it is the way we can improve. We are very pleased to read about your positive experience of our courtyard and that you have enjoyed our facilities. We offer check-in between 3pm to 5pm should our guests be prevented from coming before 5pm, we also offer late check-in. We thank you many times for choosing Kragsbjerggaard and we hope to be able to welcome you again another time. We wish you a fantastic day.
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Laura / Kragsbjerggaard, Hotel Management
Tusind tak for din feedback fra dit ophold her på Kragsbjerggaard. Det sætter vi stor pris på. Dejligt at dit ophold her hos os har været dejligt. Vi håber på at kunne byde dig velkommen igen en anden gang. Du ønskes en rigtig dejlig dag.
by A verified traveler
Good value for the price
Posted 26 Jan 2024 on HotelsGreat location. Basic room. Nothing special but in general quality-price value seems to be OK.
Comment from Hotel Management
27 Jan 2024 by Laura / Kragsbjerggaard, Hotel Management
Thank you very much for your feedback. We greatly appreciate this, as it is the way we can improve. We are glad that you liked our location and your stay here with us. We thank you many times for your feedback and hope very much to be able to welcome you again another time. We wish you a really nice day.
by A verified traveler
Posted 10 May 2023
Comment from Hotel Management
11 May 2023 by Nikolaj, Hotel Management
Dear Charlotte,We're sad to learn that you did not have a good experience booking a stay with us. We understand that you never entered your room because you didn't receive the necessary information from us in due time. We want to apologize for the mistake, which is a purely technical one, and for the confusion and frustration it may have caused. We've been in contact with both Expedia and the developers of our property management system in order to locate the source of the mistake and make sure it doesn't happen again.We wish you would've called us using the phone number on the sign on the outside of the front door so we could've helped you access your room. However, we understand that the sign may be easy to miss when arriving late.We apologize for the inconvenience and hope you found a good solution for the night.
by A verified traveler
Would stay here again
Posted 9 Aug 2022 on HotelsYou get what you pay for. Would gladly come back to this place.
Comment from Hotel Management
16 Aug 2022 by Nikolaj // Kragsbjerggaard, Hotel Management
Thanks for staying here and for giving us a review of your experience. We would be happy to welcome you again for another stay in the future.
Kind regards,
Nikolaj // Kragsbjerggaard
by A verified traveler
Posted 5 Nov 2021 on Hotels
I hate to leave this review as the staff was extremely nice and helpful, but this property is hugely overpriced for what it is. The room was dark and beds very small. Only one, extremely dangerous looking plug socket for a room with four beds.
Everything is clean but very old and run down. Rooms are cold and bathrooms shared. This is probably good for school trips but not for business travels or adults coming to Odense for a holiday. I'm allergic to mold and woke up in the morning with a bad allergic reaction.
Comment from Hotel Management
7 Nov 2021 by Nikolaj fra Kragsbjerggaard, Hotel Management
Thank you for reviewing your stay. We're sorry to hear the room didn't live up to your expectations. We will check up on the state of the rooms, including potential mold and dangerous sockets, and plan to have it corrected asap. Thank you for notifying us.
Kind regards,
Nikolaj // Kragsbjerggaard
by A verified traveler
Posted 24 Oct 2024
Altså alt i alt var det fint nok, men det var måske lidt dyrt at betale 600 kr pr. Overnatning for at sove på et værelse uden sengetøj samt eget toilet/bad. Og i på værelset var der meget dårlig isoleret, så i hjørner ligner det skimmelligne væskt. Og på det fælles toilet der var, var uden toiletpapir.
Comment from Hotel Management
26 Oct 2024 by Laura / Kragsbjerggaard, Hotel Management
Mange tak for din feedback, og fordi du har taget dig tid til at give os feedback fra dit ophold her på Kragsbjerggaard.Da vi er et vandrerhjem er sengelinned ikke inkl. i prisen, og vores gæster kan derfor selv medbringe linned eller leje linnedpakker her hos os. Dette skulle meget gerne stå i din velkomst mail. Vi har undersøgt værelset efter din feedback omkring fugt, og får det selvfølgelig fikset med det samme.Ift. toiletpapir er du altid velkommen til at ringe eller nævne det i receptionen så vil der blive fyldt op med det samme. Vi gør rent på fællestoiletterne og badene hver dag, og beklager meget hvis vi har glemt at fylde op med toiletpapir. Dette er selvfølgelig en meget beklagelig fejl fra vores side.Vi takker igen mange gange for din feedback, da det er den måde vi kan forbedre os på. Vi håber på at du kunne have lyst til at besøge os igen en anden gang. Du ønskes en rigtig dejlig dag.
by A verified traveler
Posted 5 Oct 2024 on Hotels
Comment from Hotel Management
6 Oct 2024 by Laura / Kragsbjerggaard, Hotel Management
Tusind tak for din feedback. Det glæder os meget at læse at du har haft et fantastisk ophold her på Kragsbjerggaard. Vi takker mange gange for at du valgte Kragsbjerggaard, og håber meget på at kunne byde dig velkommen igen en anden gang. Du ønskes en fantastisk dag.
by A verified traveler
Posted 5 Oct 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by Laura / Kragsbjerggaard, Hotel Management
Tusind tak for din feedback, den sætter vi meget stor pris på. Det glæder os meget at du har haft et fantastisk ophold her på Kragsbjerggaard. Vi takker mange gange fordi du valgte Kragsbjerggaard, og håber meget på at kunne byde dig velkommen igen en anden gang. Du ønskes en vidunderlig weekend.
