Ratings based on 145 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Recommended ryokan

Posted 7 Mar 2020 on Hotels
We had a great time especially the bath. A bit noisy from the train
Comment from Hotel Management
7 Mar 2020 by Hinode Ryokan, Hotel Management
Thank you for your stay and comment. We're so glad that you enjoyed your bath time at our Ryokan's bathroom. However, we're sorry for inconvenience about noise from train. It’s may hear noise due to car and train even after midnight, because our Ryokan is located in the city. Our pleasure is you had a nice stay at our Ryokan. We look forward to seeing you again.
5 out of 5
by A verified traveler

Unique experience

Posted 17 Dec 2019 on Hotels
If you want to experience staying in a traditional japanese house, this is relatively affordable choice. Even though they have only 1 shower, they make effort in cleaning up the shower area after a guest has used it, so that it is clean and nice for the next guest.
Comment from Hotel Management
26 Dec 2019 by king & daughter, Hotel Management
Thank you for staying at Hinode Ryokan this time. It's an old ryokan that was built a hundred years ago, so we think many inconveniences were felt. Please stay again when you come to Japan. Thank you very much.
2 out of 5
by A verified traveler from Canada

Posted 17 Sep 2019
The staff is excellent, they are extremely helpful and very nice and gave good tips about the event around, I just don't think it's worth 200$CA, when there's only 1 bathroom for 5-6 rooms, and Turkish style toilet. If the price goes down, its definitely a very Japanese experience, right now it's an overpriced experience. We got a 300$CA Ryokan earlier, and was way better and with private onsens available.
Comment from Hotel Management
13 Oct 2019 by 日乃出旅館 スタッフ一同, Hotel Management
Thank you for your comments, We'll consider our price, we're looking forward to seeing you next time.
4 out of 5
by A verified traveler

Overall good experience.

Posted 14 Aug 2019 on Hotels
It was really cute and the owners were very nice! A lot of people complained about noise and bathroom conditions. This is a Ryokan, not a Hilton Resort. The building is historically old and if you are staying here, you stay for the experience. I would recommend one or two nights max. Our room was air conditioned and it was great. The second we left our bedroom, it was hot and humid (summer). The air conditioner really worked hard. My only recommendation is that the place could use some touch ups and Reno’s in certain areas. Loose floor board, missing wall trim in room, etc.
Comment from Hotel Management
13 Oct 2019 by KIngkong & Yumi, Hotel Management
Thank you for your comments, and we're really happy to hear about your messages. We're looking forward to seeing you next time.
1 out of 5
by A verified traveler

Hospitable but falsely described, no refunds.

Posted 2 Aug 2019 on Hotels
Let me preface this review by saying if you are an adult or couple travelling and want to truly experience Japanese traditional hotel life, this is the place for you. However, traveling as a family is already a challenge without hotels misrepresenting their facilities. We booked this hotel despite it being 45 minutes from our travel destination due to the room description of having a separate living room and soaking tub IN THE ROOM (see picture). When we arrived, we were shown our room which was a traditional tatami room just big enough for 3 twin size futons. Then we were directed to the public toilets and shower. We are sure that staying in this home would have been a unique Japanese experience, but we were looking for the comfort of space that was advertised. We decided to suck it up and just go to sleep. Unfortunately, the lights from the surrounding city lit our room up brighter than actual daylight the entire night. We could literally hear people walking outside. Meanwhile, our toddler tossed and turned all night less than a foot away from us. We left around 6am and attempted to get a refund for our second night as we could not reasonably justify spending over $100 for an incredibly uncomfortable stay when an entire house WITH separate living spaces is a click away on AirBnB. We were refused the refund. Please take heed of this and other reviews to ensure this hotel is what you are looking for in your stay. The pictures and descriptions are misleading.
5 out of 5
by A verified traveler

Posted 31 Jul 2019
Traditional Japanese house, very comfortable, excellent location, and friendly owners. Highly recommend.
5 out of 5
by A verified traveler

Posted 6 Jun 2019
Yummi, was a wonderful host. Going well out of her way to show us around the town at dinner time, she really impressed us - and enabled us to have the most wonderful time in her town, and at the accommodation. Very pleased travellers.
Comment from Hotel Management
10 Jun 2019 by MAHIRO, Hotel Management
Dear, Brendan Thank your for staying this time. This is MAHIRO/Hinode ryokan. This time, please use Hinode Ryokan from among a number of hotels, Thank you very much for your feedback on that occasion. I am very honored to hear the words of praise for the staff. In order to pass on the 130-year-old precious building as much as possible at the time, there is also a difficult part of improvement. Words that have an understanding like you in the midst of tough comments will be a great encouragement for our staff. While protecting this few buildings left in Japan, we will work to provide a space where our guests can have a comfortable stay. We look forward to welcoming you again.
4 out of 5
by A verified traveler

Posted 6 Jun 2019 on Hotels
Comment from Hotel Management
10 Jun 2019 by MAHIRO, Hotel Management
Thank you for staying with us this time. It seems that you enjoyed the good old tradition of Japan and all the staff are very happy. The staff is small, but we will do our utmost to make you feel at home. I will continue to serve you so that customers can comfortably spend their space. We are looking forward to seeing you again.
5 out of 5
by A verified traveler

Posted 2 Jun 2019
A really beautiful place to stay, the staff is very welcoming and friendly and the location is great!
Comment from Hotel Management
2 Jun 2019 by MAHIRO, Hotel Management
This time, please use Hinode Ryokan from among a number of hotels, Thank you very much for your feedback on that occasion. I am very honored to hear the words of praise for the staff. In order to pass on the 130-year-old precious building as much as possible at the time, there is also a difficult part of improvement. Words that have an understanding like you in the midst of tough comments will be a great encouragement for our staff. While protecting this few buildings left in Japan, we will work to provide a space where our guests can have a comfortable stay. We look forward to welcoming you again.
4 out of 5
by A verified traveler

Posted 19 May 2019 on Hotels
Comment from Hotel Management
20 May 2019 by MAHIRO, Hotel Management
Thank you for staying here. We were sorry for the inconvenience caused by the noise. Because the building was built in a time when trains and cars are not running yet, one of the voices that you have a lot of opinions regarding noise. In order to take advantage of the goodness of a Japanese inn over 100 years old, we are working to make the soundproofing measures as effective as possible without losing the view. There is also a difficult part of significant improvement, but We will do our best to provide a comfortable space for our customers. We look forward to welcoming you again.
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