Ratings based on 34 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Unfortunately, receptionist with thick Spanish accent was rude both times I called the hotel. She was worse when I tried to check in. My bathroom had an open part directly above the toilet which was dangerous. Cockroaches in the room. Toilet tissue & towels were scarce. Receptionist was the worst. NEVER COMING BACK.
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We thank you for your feedback.We are very sorry for the issue you encountered. We will do our research, and we will take corrective measures to ensure this does not happen again. We would be more than willing to make it up to you, if you decide to give us a second chance. Also, we have to mention that the same front desk is fluent in 3 languages and she does the best she can in order to communicate with every customer we have. Regards,
by A verified traveler from Valley Center
Posted 14 Nov 2024
Property was NOT clean. Room was dark, dingy, and smelled of smoke and mold. I fled moments after check in. Staff was not overly welcoming, but thankfully was understanding and gave me a refund for my stay.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. Thank you for your feedback. We are very sorry about the issue you encountered.Refund was processed and we would like to make it up to you, in order to improve your experience with us, if you decide to give us another opportunity. Regards
by A verified traveler
Posted 13 Nov 2024
Always pleasant
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We value your positive feedback!We are more than happy to have met your expectations. Regards!
by A verified traveler from Spring Hill
Posted 11 Nov 2024
Drunk, homeless people sleeping next to the parking lot
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We value your feedback.We are sorry you encountered this issue. We will due our research and take corrective measures so this does not happen again. We would be more than happy to make it up to you, if you would like to give us another chance. Regards,
by A verified traveler
Posted 11 Nov 2024
Bugs in the shower, musky smell in hotel room. Bed was poor quality
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We thank you for your feedback.We are very sorry for the issue you encountered. We will do our research, and we will take corrective measures to ensure this does not happen again. We would be more than willing to make it up to you, if you decide to give us a second chance. Regards,
by A verified traveler
Posted 10 Nov 2024
If you like sharing a space with roaches this is the place to be. I checked in late around 8:30 i heard my daughter telling me she saw a bug but I didnt pay her no mind because we had to leave
Fastfoward to 1am when we got back to the room. There was roaches everywhere even the bed. I called the front and they said the hotel was completely booked. I checked out at 2am because i refused to share a room with roaches amd i was told i am unable to get a refund. Beware
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We thank you for your feedback.We are very sorry for the issue you encountered. We will do our research, and we will take corrective measures to ensure this does not happen again. We would be more than willing to make it up to you, if you decide to give us a second chance. Regards,
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We thank you for your feedback.We are very sorry for the issue you encountered. We will do our research, and we will take corrective measures to ensure this does not happen again. We would be more than willing to make it up to you, if you decide to give us a second chance. Regards,
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We value your positive feedback!We are pleased that we were able to accommodate you as a guest. We would be more than happy to improve your experience with us, if you would decide to give us another chance. Please feel free to let us know what we can do to improve ourselves as a business to benefit you the most. Regards,
by A verified traveler from Raynham
Posted 4 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We value your positive feedback!We are more than happy to have met your expectations, and we are very pleased that we were able to accommodate you properly. We truly hope to be able to have you as a guest in the near future. Regards!
by A verified traveler
Posted 1 Nov 2024
I used to stay here for yearback when it was Red Roof and then OYO and right now it's even better! As usual, the hotel is very convenient, clean and the staff is very friendly and helpful! The manager has alway been very accomodating! Would recommend this place any day of the year!
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Greetings dear customer. We value your positive feedback!We are more than happy to have met your expectations, and we are very pleased that we were able to accommodate you properly. We truly hope to be able to have you as a guest in the near future. Regards!
