Ratings based on 30 Verified Reviews
2.7 Room cleanliness
2.5 Service & staff
2.4 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
16 Aug 2024 by KC, Hotel Management
Hi Bunantie,Thanks for your review.We are sorry for the issues with your reservation.We thank you for choosing Sky Castles and hope to host you another time with a great experience.
by A verified traveler
Posted 1 Jan 2024
Gruesome dreadful property which needs gutting .. kitchen cupboard need ripping out and property needs a good update. DO NOT book this apartment .. we stayed only one night then fled…. Pictures do not depict the actual true state of the property and the managers could not care less … saw cockroaches.. cobwebs everywhere.. old broken furniture… spend your money elsewhere
Comment from Hotel Management
21 Feb 2024 by VT, Hotel Management
Thanks very much for your comments. We have noted everything and we are so sorry about this. We assure you that every comment is checked if required the action is taken. We hope you will re consider and stay with us in the future. Best regards
by A verified traveler
Posted 6 Sep 2023
Was an ok experience
Comment from Hotel Management
7 Sep 2023 by KC, Hotel Management
Hi Rose,Thanks for your review. We are happy that you enjoyed your stay and hope to host you again with a great experience.
by A verified traveler
Posted 27 Aug 2023 on Hotels
Comment from Hotel Management
28 Aug 2023 by FP, Hotel Management
Hi Lauri Anne,Thanks for your review.We are happy that you enjoyed your stay and hope to host you again with a great experience.
by A verified traveler
Poor Condition
Posted 16 Aug 2023 on HotelsThis room needs proper cleaning and better bedding. The sheets and towels were old and worn out, and the bathroom was a disgrace. Inside the room smells like a hospital, the furniture was old, the drawers were a challenge to get opened and the AC was not working well, especially at night. We had no wifi for the entire stay and worst of all, it was like a scavenger hunt to find the room. I was very dissappinted. The property has a beautiful view of the ocean and its close enought to the town, nice staff, clean surroundings but they need to work on the interiors.
Comment from Hotel Management
16 Aug 2023 by KC, Hotel Management
Hi Shadeek,Thanks for your review.We are sorry you were disappointed with your room. We will look into the issues you had and make every effort to rectify same.We are happy that you like the view, staff and surroundings. We thank you for staying with us and hope to host you again witha great experience.
by A verified traveler
Posted 19 Mar 2023
The location is good besides it’s hills of hills to walk up. The cleaning was ok inside needs some work but it’s worth what I paid for. I didn’t like the fact it had no iron but an ironing board, the power went out for 8hrs no one said nothing then the next day the wifi went out for 2 days. The shower needs to be tightened soon as u turn it on the knobs look like it’s about to fall off
Comment from Hotel Management
24 Mar 2023 by KC, Hotel Management
Hi Veronica,Thanks for your review.We are sorry for the issues you had. We will be making every effort to ensure these issues do not reoccur.We thank you for staying with us and hope to host you again with a better experience.
by A verified traveler
Posted 28 Jul 2022
Comment from Hotel Management
14 Aug 2023 by FP, Hotel Management
Hi Steven,Thanks for your review.We are happy you enjoyed your stay and hope to host you again.
by A verified traveler
Posted 27 Mar 2022
Comment from Hotel Management
19 Apr 2022 by VT, Hotel Management
We thank you so very much for staying with us. We hope to host you again in the future.
by A verified traveler
Posted 24 Feb 2022
by A verified traveler
Posted 16 Aug 2021 on CheapTickets
The lovely view, quiet friendly and lush green environment.
Comment from Hotel Management
17 Aug 2021 by Vana, Hotel Management
Thank you so very much for staying with us. We thank you for your kind comments. It was our pleasure to host you and we hope you had a safe trip home. Please stay
safe and we really are looking forward to hosting you again in the future. Please stay safe and best wishes.
