Ratings based on 2,525 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Night time entertainment was great! My housekeeper Patricia was superb. The food however needs more variety, after day 2 I was already tired of eating the same stuff. Maybe consider doing theme nights in the main restaurant.
by A verified traveler
Posted 21 Nov 2024
My stay there was very well. Everyone was so kind and helpful. The shows and activities were very good and fun. I would recommend anyone
Thanks
by A verified traveler
Posted 19 Nov 2024
Wasn’t able to eat at any other restaurants but only st.ann because if the reservations. The rooms outlets wasn’t working but only one.
Comment from Hotel Management
20 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Johnny G,Thank you for taking the time to share with us your feedback about your most recent stay on Expedia.We strive to provide great hospitality, good food and comfortable accommodations. Therefore, we are sorry to read that you did not agree with our new booking system for the theme restaurants. These changes have been made due to previous comments and suggestions received from other guests. We will share your thoughts to our General Manager so that it can be taken into account when deciding which system we will be kept in the near future. It is our sincerest hope that you will give us a chance to serve you again in the future in one of our hotels for a more memorable experience and restore your trust.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager
by A verified traveler
Posted 19 Nov 2024
Some of the food was ok but I’ve stayed there in the past the food was better
by A verified traveler
Posted 19 Nov 2024
Staff was great
by A verified traveler
Posted 19 Nov 2024
Staff was very rude especially if you’re a local,while not all staff was,with the exception of a few good ones I must say thanks to the front desk staffs who checked us in they were very professional and helpful,Fitzroy was good from dinning room,Lamar was also good when he work at the pool bar,for the rest I can’t say the same,leave my hat in the room when I checked out call back and have someone visited the property and some how they said they couldn’t find my hat it was shocking,went to get food from the restaurant by the pool before 5pm ask for a particular meal to my surprise the chef said it’s finish and what him can do about it with an attitude visited this property during Covid and the staff was just as rude disappointed very much think this it for me with this property can’t be spending my hard earn money to be treated by your own people like a nobody when you could’ve travel some other country on be treated way better and with a little decency.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Ocho Ríos, Hotel Management
Dear Desmond,Thank you very much for staying with us, we really appreciate you took the time to write your evaluation.Our guests’ opinions are important, since they help us improve our services.As we strongly believe that our guests come first, we are sorry to read that we did not get everything right. We will take your feedback into consideration. Please accept our apologies for any discomfort.Hoping to serve you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager
by A verified traveler
Posted 19 Nov 2024
I enjoyed myself, the staff was so friendly.
by A verified traveler
Posted 18 Nov 2024
Great place
by A verified traveler
Posted 18 Nov 2024
I love the place will definitely come back
by A verified traveler
Posted 18 Nov 2024
Perfect
